Live Chat update!
It’s been busy for us in the last few months. Not only was Firefox 3 released, but the software we’ve been using for Live Chat is now open source! We’re … Read more
Majken "Lucy" Connor
Support Firefox Day on now!
Everyone should head on over to the Support Firefox Day 3 homepage and get in on the action! Support Firefox Day 3 is focusing on acquainting users with the awesome … Read more
Live Chat meeting today!
Just a reminder that the Live Chat meeting is today at 12pm PDT/GMT -7 (3pm EDT/GMT -4). We’ll be discussing any special measures we want to take during release week … Read more
Live Chat meeting Friday
After having a few chances to speak together on the phone, our Live Chat contributors agreed it was something we should do more often. On that note, I’d like to … Read more
Suggestions and improvements for Live Chat
With SUMO, we make it a practice to regularly reevaluate what we’re doing well, and what we still need to improve on. We’ve made some changes to the Live Chat … Read more
Live Chat “trial” shift
This week and next week (April 16th to 25th) I’ll be leading a “trial” shift from 10am to 12pm PDT (19:00 to 21:00 CEST) to give our European community a … Read more
Live Chat Queue Timeout should be fixed!
For some time now, users have been redirected out of the queue if one of our helpers hasn’t accepted their chat after 4 minutes. Obviously this is a very short … Read more
Firefox 3 is great — and so can you!
Hearing all the great things about the upcoming Firefox 3 and wishing you’d been a part of it? It’s not too late! Even when all the development and testing is … Read more
Transcripts now available!
We’re happy to announce that the transcript feature for Live Chat is now enabled and working. When your chat is finished, the closing page will now include a field for … Read more