Hearing all the great things about the upcoming Firefox 3 and wishing you’d been a part of it? It’s not too late! Even when all the development and testing is done, there’s still a very important job left. Providing user support can help make sure the release goes smoothly for users who are updating or trying Firefox out for the first time.
The Firefox Support team would like to invite you to our first SUMO day! On April 11th we’ll be hosting a day all about getting to know SUMO and how to use our site to help other Firefox users enjoy their favorite browser. If you’ve thought about helping out with user support, but haven’t been sure where to start, this day is for you.
Our team is gearing up to show you the ropes and answer all your questions. Not only will there be the normal tasks of editing articles, and answering questions in the forums and on chat, but we’re planning special projects that will help you get to know our site, so you can jump right in or get started slowly. We’re also looking for your feedback on what still needs to get better for our community to grow.
And of course, we’re hoping many of you will stick around for release day when you can be the difference between an ordinary internet user and a proud Firefox fan.
Stay tuned for more info. In the meantime, we’d love feedback, ideas, suggestions, comments… Either post a comment in this blog post, or in the SUMO contributor’s forum (you need an account to post there), or in the mozilla.support.planning newsgroup.
Don’t feel like waiting for next Friday? Check out the different ways you can get involved today. We’d love to have you onboard!