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Categories: Live Chat

Transcripts now available!

1 response

We’re happy to announce that the transcript feature for Live Chat is now enabled and working.

When your chat is finished, the closing page will now include a field for you to provide an email address to have the chat history sent to you.  Please keep in mind that each transcript will only include the details from the current chat, so if you get disconnected or have to restart the chat between steps you’ll need to request a transcript at each stage to have a complete record.

One comment on “Transcripts now available!”

  1. Jo wrote on

    Having a problem with update 2.00.13 but can’t seem to find answer.
    Having difficulty finding help for this.

    Update for Firefox 2.00.13 It came as a pop-up while I was online. I installed it. Then got message Firefox unable to connect to server. Disabled extensions. Don’t have any firewall connected that I know of. Still not working. Tried to reinstall firefox. Still unable to connect to server. Unplugged my modem and restarted firefox. Still not working. I’m using Explorer to get online.

    It seems lots of other people are having the same problem.

    I have Windows XP.