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The new SUMO is here, let’s put it to the test

5 responses

We started working on our new SUMO Knowledge Base back in March and now, 9 months later, it’s finally here! We released our new KB to the public last night and it’s working great. Go check it out: http://support.mozilla.com. And come back for a localization sprint tomorrow (more about that below).

We are really excited, exhausted and extremely happy — this was a huge undertaking. After the months of planning and development, we spent the last few weeks testing the migration of thousands of articles to our new system. The good news is that all of that testing payed off. Thanks to everyone who contributed during the QA day, and other times, the migration went smooth, with no catastrophic problems whatsoever. Alas, no matter how much you test, you never catch all the issues. So, we are dedicating the next few days to finding and solving the little bugs we’ve found. Please let us know about any issues in #sumo or #sumodev on IRC or — better yet — file a bug so we can take care of it.

Localization Sprint

A new system always poses a lot of questions, especially for those who need to work with it. So we decided to have a Localization sprint to check our top articles and update or translate articles for Firefox 4. If you are a localizer, this gives you the chance to check your top 20 articles and report any issue to us right away. This way, we can try to solve it on the spot. It will also give you hands-on experience with the new KB for updating or translating articles for Firefox 4. And we’ll be ready on IRC to answer any questions about the syntax, templates (formerly, content blocks) or anything else. And we need your help, even if you’re not a localizer: All those newy imported articles need a search summary to show up on the search results page. Help us add those summaries.

Join us on Thursday, December 2nd. The sprint will start at 6am PST and last until 2pm PST. That’s 3pm to 11pm in Central Europe, or 2pm to 10pm UTC/GMT – yeah, we’re a global project ;)

Looking forward to seeing you all and putting the new KB to the test!

5 comments on “The new SUMO is here, let’s put it to the test”

  1. Ping from Tweets that mention SUMO Blog » The new SUMO is here, let’s put it to the test -- Topsy.com on

    […] This post was mentioned on Twitter by Mozilla News and Planet Mozilla, Giacomo Picchiarelli. Giacomo Picchiarelli said: RT @planetmozilla: Firefox Support Blog: The new SUMO is here, let’s put it to the test: We started working on our… http://bit.ly/g4jUUY […]

  2. sime wrote on

    Very friendly graphic!

  3. Steffen wrote on

    http://support.mozilla.com/en-US/kb/Keyboard%20shortcuts looks pretty broken…

  4. Ping from Linux Blog » Blog Archive » Firefox má nové stránky podpory on

    […] situace je naštěstí minulostí, protože v úterý došlo ke spuštění nové databáze článků. Pokud se podíváte na domovskou stránku, všimnete si na první pohled nového vzhledu, který […]

  5. Kadir Topal wrote on

    Yes, table syntax is pretty nasty, we are getting to it though :)