To say that the SUMO knowledge base is just a wiki really doesn’t do it justice. While it’s very easy to start contributing to the knowledge base and simply assume that it works just like many other wikis (e.g. Wikipedia), there are a number of characteristics of SUMO tailored toward user support which make it different. This can be both a blessing and a curse. We need to understand how SUMO is different; but once we are familiar with it, the community has better tools to provide better user support.
If you’re a new knowledge base contributor, please read our new How we are different page, which lists the differences between SUMO and other wikis and gives an overview of why we are different. New knowledge base contributors will also be able to find a link to that page in our introduction to contributing to the knowledge base.
This is also part of our response to localizer feedback, which we have been continually gathering from active SUMO localizers. Remember that if you are a SUMO localizer and would like to meet with us, just contact us on this blog or post in the Contributors forum.