The SUMO contributors have all worked incredibly hard to make our user-to-user support experiences for our users positive. Today they will need our help in order to maintain the quality, as the services will explode with new Firefox 3 users. Below are three ways you can make a difference to the hard working contributors as well as our new users.
Even if you only have a few minutes to spare, your effort can help one, two, three, or ten new users.
Super Easy
- Monitor the support forum for unanswered questions — Just browse through the list of questions and see if there is anything you know the answer to. You don’t even have to have an account, although I recommend you get one anyway to show who you are.
- Hang out in #livechat on irc.mozilla.org — Other Live Chat helpers may find you there and ping you to help them out in case they run into a hard question. You don’t have to participate in helping users directly, just answering questions other Live Chat helpers might have.
Relatively Easy
- Help users directly in Live Chat — Actually it’s not that hard, but it’s definitely more time consuming than the other ways of helping out. Read all about how to get started — it only takes 5 minutes! Seth Bindernagel’s blog post on why you should try Live Chat out is definitely worth a read too.
Thanks for considering helping us today! If you have any questions about how you can help out, don’t hesitate to contact us. Find out more on the How to contribute page on support.mozilla.com.
Mikhail
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David Tenser
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Prasadh
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