Community Management Update
Hello SUMO community, I have a couple announcements for today. I’d like you all to welcome our two new community managers. First off Kiki has officially joined the SUMO team … Read more
Articles in “Contributor News”
SUMO Platform Roadmap
Our support platform went through numerous changes and transitions during the last couple of years. With the SUMO team joining efforts with the Open Innovation group last year, we have … Read more
SUMO/Firefox Accounts integration
One of Mozilla’s goals is to deepen relationships with our users and better connect them with our products. For support this means integrating Firefox Accounts (FxA) as the authentication layer … Read more
[Important] Changes to the SUMO staff team
TL;DR Social Community Manager changes: Konstantina and Kiki will be taking over Social Community Management. As of today, Rachel has left Mozilla as an employee. L10n/KB Community Manager changes: Ruben … Read more
SUMO Days Firefox 62: you are invited!
Firefox 62 SUMO Days are around the corner! In a week! On September 5th, Firefox 62 will be updating for both Desktop and Android platforms. Please join the community for … Read more
State of Mozilla Support: 2018 Mid-year Update – Part 4
The San Francisco 2018 All Hands flew by and so did the last two months. I cannot tell you how grateful I am to have been able to attend this … Read more
Non-coding Volunteers, Mission-driven Mozillians, Community Coordinators & SUMO
Hey there, SUMO Nation! On the weekend of 18th & 19th of November 2017, SUMO representatives took part in a discussion and brainstorming session organized by the Open Innovation team. … Read more
Army of Awesome’s Retirement and Mozilla Social Support’s Participation Outreach
Twitter is a social network used by millions of users around the world for many reasons – and this include helping Firefox users when they need it. If you have … Read more
What’s Up with SUMO – 19th January 2017
Hello, SUMO Nation! Welcome to the third post of the year, friends and revolutionaries :-) Time flies! We have a large set of updates to share with you, so let’s … Read more