New platform milestone completed: Python upgrade
In 2020 a lot of the SUMO platform’s team work is focused on modernizing our support platform (Kitsune) and performing some foundational work that will allow us to grow and … Read more
Madalina
What’s happening on the SUMO Platform: Sprint updates
So what’s going on with the SUMO platform? We’re moving forward in 2020 with new plans, new challenges and a new roadmap. We’re continuing this year to track all development … Read more
SUMO Platform Roadmap
Our support platform went through numerous changes and transitions during the last couple of years. With the SUMO team joining efforts with the Open Innovation group last year, we have … Read more
SUMO/Firefox Accounts integration
One of Mozilla’s goals is to deepen relationships with our users and better connect them with our products. For support this means integrating Firefox Accounts (FxA) as the authentication layer … Read more
Firefox services experiments on SUMO
Over the last week or so, we’ve been promoting Firefox services on support.mozilla.org. In this experiment, which we’re running for the next two weeks, we are promoting the free services … Read more
SUMO A/B Experiments
This year the SUMO team is focused on learning what to improve on our site. As part of that, we spent January setting support.mozilla.org up for A/B testing and last … Read more
Bug Triaging Day on March 18th- we need your help!
We have been discussing for a while about how the development process works in SUMO and what happens with all those bugs that are being filed. As we all know … Read more
Mozilla Hispano support forums now on SUMO!
We’re very happy to announce that one of the largest (and greatest!) Mozilla communities, Mozilla Hispano, has migrated their support forums to the SUMO platform. For a long time Mozilla … Read more
Bug management and prioritization FAQ
We spend a lot of time in SUMO filing and working on bugs and roadmap items. This is a quite complex process that can sometimes be confusing to a lot … Read more