New platform milestone completed: Python upgrade
In 2020 a lot of the SUMO platform’s team work is focused on modernizing our support platform (Kitsune) and performing some foundational work that will allow us to grow and … Read more
Articles in “Contributor News”
Let’s meet online: Virtual All Hands 2020
Hi folks, Here I am again sharing with you the amazing experience of another All Hands. This time no traveling was involved, and every meeting, coffee, and chat were left … Read more
Social Support program updates
TL;DR: The Social Support Program is moving from Buffer Reply to Conversocial per June, 1st 2020. We’re also going to reply from @FirefoxSupport now instead of the official brand account. … Read more
What’s happening on the SUMO Platform: Sprint updates
So what’s going on with the SUMO platform? We’re moving forward in 2020 with new plans, new challenges and a new roadmap. We’re continuing this year to track all development … Read more
Brrrlin 2020: a SUMO journal from All Hands
Hello, SUMO Nation! Berlin 2020 has been my first All Hands and I am still experiencing the excitement the whole week gave me. The intensity an event of this scale … Read more
Community Management Update
Hello SUMO community, I have a couple announcements for today. I’d like you all to welcome our two new community managers. First off Kiki has officially joined the SUMO team … Read more
SUMO Platform Roadmap
Our support platform went through numerous changes and transitions during the last couple of years. With the SUMO team joining efforts with the Open Innovation group last year, we have … Read more
SUMO/Firefox Accounts integration
One of Mozilla’s goals is to deepen relationships with our users and better connect them with our products. For support this means integrating Firefox Accounts (FxA) as the authentication layer … Read more
[Important] Changes to the SUMO staff team
TL;DR Social Community Manager changes: Konstantina and Kiki will be taking over Social Community Management. As of today, Rachel has left Mozilla as an employee. L10n/KB Community Manager changes: Ruben … Read more