How to contribute to Mozilla through user support
It is with great pleasure that I am announcing the launch of our new contribute page in SUMO a.k.a SUpport.Mozilla.Org. SUMO is one of the oldest contribution areas in Mozilla, … Read more
Articles in “Contributor News”
Tribute to FredMcD
It brings us great sadness to share the news that FredMcD has recently passed away. If you ever posted a question to our Support Forum, you may be familiar with … Read more
2021 Retrospection
This is probably a moment where we usually say to ourselves how time flies so fast. Despite the pandemic and the uncertainty that lingers this year, I’m proud and grateful … Read more
Play Store Support Program Updates
TL;DR: By the end of March, 2021, the Play Store Support program will be moving from the Respond Tool to Conversocial. If you want to keep helping Firefox for Android … Read more
SUMO Updates – Looking back on 2020
There is a lot happening in 2020 even when the world we live in right now has changed dramatically in just a year. Amidst all that, I feel even more … Read more
Introducing the Customer Experience Team
A few weeks ago, Rina discussed the impact of the recent changes in Mozilla on the SUMO team. This change has resulted in a more focused team that combines Pocket … Read more
Adjusting to changes at Mozilla
Earlier last week, Mozilla announced a number of changes and these changes include aspects of SUMO as well. For a high level overview of these changes, we encourage you to … Read more
Review of the year so far, and looking forward to the next 6 months.
In 2019 we started looking into our experiences and 2020 saw us release the new responsive redesign, a new AAQ flow, a finalized Firefox Accounts migration, and a few other … Read more
New platform milestone completed: Python upgrade
In 2020 a lot of the SUMO platform’s team work is focused on modernizing our support platform (Kitsune) and performing some foundational work that will allow us to grow and … Read more