What’s up with SUMO – Q2 2024
Hi everybody, As we wrap up the second quarter of 2024, it’s time to reflect on our accomplishments and the ongoing efforts within our community. It’s been a busy Q2. … Read more
Cognitive Load Reduction Initiatives: Mid-Year Update
As we kick off the second half of 2024, we’re thrilled to share the progress the CX Content Team has made this year in our Cognitive Load Reduction Initiatives. Our … Read more
Contributor spotlight – Wxie
Hi folks, As a Community Manager in the Mozilla Support (SUMO) team, I feel so fortunate to be working alongside so many inspiring contributors, doing amazing things to support the … Read more
Kitsune Release Notes – May 15, 2024
See full platform release notes on GitHub. New Description of new features, how it benefits the user, and any relevant details. Group messaging: Staff group members can send messages to … Read more
Make your support articles pop: Use the new Firefox Desktop Icon Gallery
Hello, SUMO community! We’re thrilled to roll out a new tool designed specifically for our contributors: the Firefox Desktop Icon Gallery. This gallery is crafted for quick access and is … Read more
What’s up with SUMO — Q1 2024
Hi everybody, It’s always exciting to start a new year as it provides renewed spirit. Even more exciting because the CX team welcomed a few additional members this quarter, including … Read more
Freshening up the Knowledge Base for spring 2024
This spring we’re happy to announce that we’re refreshing the Mozilla Firefox Desktop and Mobile knowledge bases. This is a project that we’ve been working on for the past several … Read more
Keeping you in the loop: What’s new in our Knowledge Base?
Hello, SUMO community! We’re setting the stage for something big: a revamp of our style guide designed to make our support content not just user-friendly, but user-delightful. To get a … Read more
Introducing Konstantina
Hi folks, I’m super excited to share that Konstantina is joining the Customer Experience team to help with the community in SUMO. Some of you may already know Konstantina because … Read more