
Cognitive Load Reduction Initiatives: Mid-Year Update
As we kick off the second half of 2024, we’re thrilled to share the progress the CX Content Team has made this year in our Cognitive Load Reduction Initiatives. Our … Read more
As we kick off the second half of 2024, we’re thrilled to share the progress the CX Content Team has made this year in our Cognitive Load Reduction Initiatives. Our … Read more
Hi folks, As a Community Manager in the Mozilla Support (SUMO) team, I feel so fortunate to be working alongside so many inspiring contributors, doing amazing things to support the … Read more
See full platform release notes on GitHub. New Description of new features, how it benefits the user, and any relevant details. Group messaging: Staff group members can send messages to … Read more
Hello, SUMO community! We’re thrilled to roll out a new tool designed specifically for our contributors: the Firefox Desktop Icon Gallery. This gallery is crafted for quick access and is … Read more
Hi everybody, It’s always exciting to start a new year as it provides renewed spirit. Even more exciting because the CX team welcomed a few additional members this quarter, including … Read more
This spring we’re happy to announce that we’re refreshing the Mozilla Firefox Desktop and Mobile knowledge bases. This is a project that we’ve been working on for the past several … Read more
Hello, SUMO community! We’re setting the stage for something big: a revamp of our style guide designed to make our support content not just user-friendly, but user-delightful. To get a … Read more
Hi folks, I’m super excited to share that Konstantina is joining the Customer Experience team to help with the community in SUMO. Some of you may already know Konstantina because … Read more
Hey everybody, I’m so thrilled to start 2024 with good news for you all. Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager … Read more