What’s up with SUMO — Q1 2024
Hi everybody, It’s always exciting to start a new year as it provides renewed spirit. Even more exciting because the CX team welcomed a few additional members this quarter, including … Read more
Freshening up the Knowledge Base for spring 2024
Hello, SUMO community! This spring we’re happy to announce that we’re refreshing the Mozilla Firefox Desktop and Mobile knowledge bases. This is a project that we’ve been working on for … Read more
Keeping you in the loop: What’s new in our Knowledge Base?
Hello, SUMO community! We’re setting the stage for something big: a revamp of our style guide designed to make our support content not just user-friendly, but user-delightful. To get a … Read more
Introducing Konstantina
Hi folks, I’m super excited to share that Konstantina is joining the Customer Experience team to help with the community in SUMO. Some of you may already know Konstantina because … Read more
Introducing Mandy and Donna
Hey everybody, I’m so thrilled to start 2024 with good news for you all. Mandy Cacciapaglia and Donna Kelly are joining our Customer Experience team as a Product Support Manager … Read more
2023 in a nutshell
Hey SUMO nation, As we’re inching closer towards 2024, I’d like to take a step back to reflect on what we’ve accomplished in 2023. It’s a lot, so let’s dive … Read more
What’s up with SUMO – Q4 2023
Hi everybody, The last part of our quarterly update in 2023 come early with this post. That means, we won’t get the data from December just yet (but we’ll make … Read more
What’s up with SUMO – Q3 2023
Hi everybody, Sarto here! It’s been a great 4 months! The time really flew by. First and foremost I would like to thank the community here at Mozilla for for … Read more
Mozilla account rename – Changes on the support flows
If you’ve been contributing to the support forum on the Mozilla Support platform, you might’ve been aware of the difficulties of supporting users with Firefox account problems. The lack of … Read more