Bug Triaging Day on March 18th- we need your help!

Madalina

We have been discussing for a while about how the development process works in SUMO and what happens with all those bugs that are being filed. As we all know the amazing SUMO developers team is having a hard time keeping up with the huge Bugzilla backlog. This makes it difficult for everybody as new bugs are coming in and old bugs are being left open forever.

In order to help out with this process and try to speed up the implementation of some bugs we are organizing a Bug Triaging Day this Wednesday, March 18th 2015. We’re going to concentrate on closing the outdated bugs, mark duplicates and also prioritize the valid existing bugs. This is a pilot so we’re going to focus only on support forum bugs (the ones filed in the “Questions” and “Forum” components in Bugzilla)bugzilla

How will this work?

On Wednesday, March 18th at 10am UTC we’re going to start triaging the bugs listed on this spreadsheet. The process is explained below. At this is a 24 hour event you can join in any time and, just open the spreadsheet and start triaging!

How can I help?

It’s easy!! You don’t have to be a super tech person to do it,  just follow the process below:

  • Join #sumo and say hello. We will be there chatting and having tones of fun!
  • Filter spreadsheet to see oldest bugs first and start from the top. We want to deal with the oldest bugs first to get them out of the way.
  • Find a bug you want to work on and put your name in the “ASSIGNED” column so people know you are working on it.
  • When you finish working on the bug always  remember to update the “TRIAGE STATUS” in the spreadsheet to let people know you’re. You can select the options  from the dropdown:
  • If  the bug is a duplicate please mark it as such in Bugzilla and enter  “Duplicate” in the triage status column in the spreadsheet.
  • If the bug is outdated please close it and enter “Outdated” in the triage status in Bugzilla.
  • If none of the above try to reproduce the issue. THIS IS THE MOST  IMPORTANT PART. We need to make sure the issue is reproducible otherwise  the bug is invalid.
  • If you can reproduce the issue please mark in the spreadsheet as “issue still valid
  • If you cannot reproduce  the issue please comment on the bug “I cannot reproduce this, is this  still an issue?” and move to the next bug.  Please mark as “Cannot  reproduce” in the spreadsheet.
  • If you want another option just choose “Other” and leave a comment in the commnets column.
  • If  you find a bug that already has champion approval (i.e. Madalina  commented in the bug something like “we should do this”) please mark it  in the spreadsheet with a “YES” under “Champion Approval”. In this way  I will be able to prioritize it.

That’s it! Remember: open spreadsheet, pick up bug, try to reproduce issue, update triage status, move to the next bug! Easy, no?

I will be online as champion from 10 AM  to 6 PM UTC (7PM CET, 11AM PDT). I will work on triaging as well as prioritizing the bugs in  the champion’s spreadsheet. You are welcome to continue triaging after I go offline if the time suits you better!

You can find all the information about the Bug Triaging Day on this etherpad.

We have over 100 bugs that need to go through the triaging process so we need all the help we can get! Please sign up on the etherpad to let us know you’re going to join.

See you all on Wednesday!

We triage all the bugs

 

 

What’s up with SUMO – 13th March

Michał

Those Fridays keep being the 13th day of the month… What’s going on with the calendar? Never mind, here come this week’s updates from the world of SUMO!

A group of open source heroes appears on the horizon…

If you’re not on the list and you joined us recently, remember to introduce yourself – we’re happy to know you’re there!

The latest SUMO Community meeting, feat. KaiRo

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-crashes-discussion, and the video below:

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 16th of March. Join us if you can!
  • As a rule, if you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • Thanks to everyone who helped out during the SUMO Day yesterday!

Help needed!

Developer news

Support Forum news

  • I already mentioned yesterday’s SUMO Day, and there will be a new one coming up in two weeks – so, mark your calendars on the 26th of March!

Knowledge Base news

  • Articles for Firefox 37 for Android are coming soon! We have two easy edits to grab (for anyone interested in creating the KB) – more details in the latest meetings notes (under the “Firefox Android” section)
  • The drafts for the new Information Architecture for Firefox for Android and Thunderbird will be appearing soon on our staging site.

L10n news

  • The German l10ns have reached 100% coverage for SUMO! Huge thanks to pollti, Artist & everyone else participating in that effort! Not to forget other languages at 100%: Spanish, Russian, French, Dutch, Brazilian Portuguese – all users who read your amazing work salute you! (Of course, no rose is without its thorns – we are having some dashboard counter issues, but we are investigating what is going on and no counter should stop you from celebrating the awesome contributions you’ve been making to the KB)
  • You can take a sneak peek at the community-powered l10n document we’ll start working on soon
  • Reminder: L10n Vidyo are happening every Tuesday and Thursday in the the SUMO Vidyo room (you need to install the free Vidyo client to connect) – use the “Show another time zone” on the linked time pages to figure out your local time. Looking forward to seeing you there and chatting about SUMO l10n! (Thanks to everyone who attended so far :-))

Firefox (+ OS, + for Android) news

  • With Firefox Desktop taking some time off from hitting the news (… just wait, we’ll have something special to announce… soon!), the floor belongs to Firefox OS
  • Take a look at the Mobile World Conference media coverage roundup featuring around 550 (!) articles covering Firefox OS and Mozilla allo ver the world, e.g. Circular “Pocket Watch” with Firefox OS and Firefox OS coming to Flip phones and Slider phones, 4K Ultra High Resolution TVs. Also Firefox OS is coming to 13 markets in Africa and Middle East in a partnership with Orange.

And that’s it for this week. Don’t forget to follow us on Twitter and join the upcoming Community Meeting on Monday!

What’s up with SUMO – 6th March

Michał

Modern times have modern reasons to celebrate. We’re in the age of connectivity, so Firefox Hello Day took place on the 3rd of March. Are you one of the many who sent a “Hello!” to the rest of the world? If you look carefully, you may find a couple of friendly faces there ;-)

SUMO keeps on growing – thanks to you!

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-03-02, and the video below:

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 9th of March. Join us if you can! We aim to make this a “special edition” meeting with one of the Firefox developers, KaiRo. If you like it and it works out, we’ll have more similar Monday “specials”.
  • As a rule, if you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • Thanks to Philipp for organizing the upcoming Monday “special edition” meeting that’s mentioned above and being always two steps ahead of everyone – kudos!

Developer news

  • The latest Platform meeting notes can be found here. Here are the highlights!
  • The roadmap items for Q2 are open for your review and comments.
  • Our progress in Q2 will depend on (as of yet undecided) the number of developers ready to work on Kitsune.
  • Due to BuddyUp development requiring more brainpower, we have to slow down a bit with the Community Metrics & Hub redesign – but we are not dropping any of our original plans. We still expect to have the basic dashboard ready by end of March.
  • Kitsune is always there for you to hack! Just read the docs and fork us on GitHub.
  • In BuddyUp land – Rehan is working on oustanding release blockers and if all goes according to plan, BuddyUp will be ready by end of March – yay!
  • Finally, huge thanks to Derek for his UX contributions and visual design leadership in all the projects he was a consultant for. See you around!

Support Forum news

Knowledge Base news

L10n news

  • Thanks to Michele and Simone, the two Italian l10ns (rawr!) I met with on Monday – it was definitely informative and fun to chat with you, gentlemen.
  • L10n Vidyo meetups are a thing now! The next ones are happening next week in the SUMO Vidyo room (you need to install the free Vidyo client to connect) at the following days/times: Tuesday and Thursday – use the “Show another time zone” to figure out your locale time. Looking forward to seeing you there and chatting about SUMO l10n.

Firefox (+ OS, + for Android) news

One final thought: International Women’s Day is on March 8th – that’s this Sunday!

Don’t forget about WoMoz and make sure this year’s celebrations continue every single day until the next one :-)

Oh, yes, also – some countries are updating their time this Sunday… Don’t forget or miss out on lost time!

 

What’s up with SUMO – 27th February

Michał

It’s been a tumultuous week for the web, for sure. There’s been many things happening, but our highlights include this lovely thing and all of you making a difference. Thank you! Now, on with the show…

A new name here, a new name there…

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-02-23.

Remember, you can find all of our most recent videos here. The most recent one is right here!

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 2nd of March. Join us if you can!
  • If you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • Huge thanks to everyone who participated in yesterday’s SUMO Day! More details from Madalina as she gets them…
  • Mariana (& the Mozilla Brasil team) for (t)he(i)r great promotion of Mozilla and SUMO at the biggest internet-related event for students in Brazil. Read more about it here.
  • Our awesome German community that met last weekend in Berlin!

Developer news

Community news

  • The planned Bangladesh SUMO community meeting is postponed due to political unrest in the country. We hope that all our great contributors there are safe. Fingers crossed for a quick and peaceful resolution.

Support Forum news

Knowledge Base news

  • While Joni is busy plotting the greatness that is BuddyUp, a reminder: you can help us reorganize and optimize our content by taking a short “test” of less than 5 minutes. No prior knowledge of Firefox, Thunderbird or anything else required – please invite your family and friends! Take your pick or go through them all: Firefox for Android, Thunderbird, Firefox.

Firefox (+ OS, + for Android) news

…. and that’s it for this week! We hope you’ll have a good weekend and we will see you on Monday – already in March! Time flies…

 

Senior Firefox Community Support Lead – it’s you we’re looking for!

Roland

[Cross posting from my Mozilla blog.]

There was some confusion! To be 100% clear this job can be anywhere there’s an awesome internet connection. No need to be in the Bay Area. My apologies!

Lionel Richie - Hello?

  • Ever loved a piece of software so much that you learned everything you
    could about it and helped others with it?
  • Ever coordinated an online community? Especially one around supporting users?
  • Ever measured and tweaked a website’s content so that more folks could find it and learn from it?

Got 2 out of 3 of the above?

Then work with me (since Firefox works
closely with my area: Firefox for Android and in the future iOS via cloud services
like Sync) and the rest of my colleagues on the fab
Mozilla User Success team (especially my fantastic Firefox savvy colleagues over at User Advocacy).

And super extra bonus: you’ll also work with our
fantastic community like all Mozilla employees AND Firefox product
management, marketing and engineering.

Questions? Email me rtanglao AT mozilla.com or click on the Senior Firefox Community Support Lead link and start the process of applying!

(flickr photo credit: rubbertoe)