What’s up with SUMO – 20th February

Michał

Happy to hear you’ve all made it to the next week after last week’s Friday 13th. Here’s yet another share of news and updates from the SUMO world, for your reading & clicking pleasure.

Step by step, getting to that million Mozillians

…welcome to SUMO :-) If you’re not on the list and you joined us recently, remember to introduce yourself!

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-02-16.

Remember, you can find all of our most recent videos here. As for the most recent video, it should be right below this text.

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 23rd February. Join us if you can!
  • If you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

Developer news

  • We are getting closer to launching BuddyUp. The next week will see the whole BuddyUp working group gather together in one location to hammer the final details out. In the meantime, a teaser…buddyup
  • You can find our Q2 Roadmap items in the notes & video links for the latest Platform meeting. Highlights include the article page redesign, community hub and metrics, and a project for supporting iOS users – take a look!

Forum news

Knowledge Base news

  • Help us reorganize and optimize our content by taking a short “test”. Each of the card sort exercises should take less than 5 minutes, and will inform the future topic trees. No prior knowledge of Firefox, Thunderbird or anything else required – so invite your family and friends! Take your pick or go through them all: Firefox for Android, Thunderbird, Firefox.

Firefox (+ OS, + for Android) news

  • The Firefox OS Base Image v18D is going to be released to the public fairly soon. It was added to MDN last week, but the link was removed afterwards because of issues with the image. Warning! Bluetooth is broken. Please do not flash v18D + v2.2. FxOS QA and RelEng will upload a new build when it becomes available.
  • In other “exciting and fresh code” news, Firefox For Android 36 is due next week. For now, still no Chromecast or Roku, unfortunately. Patience, it will be there, eventually – related bugs below.
  • Roland is still looking for people to work on Thunderbird Knowledge Base articles (specifically Lightning stuff)! Please contact roland (rtanglao AT mozilla.com) or just start editing the articles.

Have a great weekend and stay safe. We will be back with more SUMO goodness on Monday, as usual. Until then… Take it easy!

What’s up with SUMO – 13th February

Michał

Hello, SUMO Nation! Welcome to this week’s SUMO news roundup. It’s the luckiest day in the calendar, so we hope you’re winning at least a national lottery today. I’m boarding a plane later today, so fingers crossed for the pilots ;-)

Mozilla Hispano logo

The biggest news of the week for all of us is definitely Mozilla Hispano joining us at SUMO. We are thrilled to have a legion of (new to SUMO, but definitely seasoned in helping users) contributors joining us. Now, Spanish-speaking users can ask their questions here. Bienvenido a SUMO, Mozilla Hispano!

Two is company, three is a crowd… We’re still up for a bigger one!

If you’re not on the list and you joined us recently, remember to introduce yourself!

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-02-09.

Thanks to Madalina for being our video-director-and-producer :-) A reminder: you can find all of our most recent videos here.

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 16th of February. Join us live if you can! Details on how to do it and the agenda & notes can be found here.
  • If you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • Major kudos to Michael Buluma for volunteering to help recruit and lead our Swahili localizers – asante sana!

Developer news

  • We are aware of the many issues you’re reporting with different parts of the SUMO site. Thank you for your support, investigations, and patience while we make things work the way they should.
  • Reminder: the weekly Platform meeting functions pretty much like our Monday Community Meeting – you can join and follow the discussion – the notes from the latest one can be found here.

Forum news

Knowledge Base news

L10n news

  • You may have noticed the appearance of Index of locale threads. It will be gradually
    expanded, and is meant to give an easier start to new localizers, as well as establish a good practice in announcing locale-specific news. Since everyone localizing SUMO has a SUMO account and can “watch” their locale’s thread, it’s easier and more contextual than email. 
  • Global issues, updates, and questions will still be posted on the “top level” of the forum, as usual.
  • Counter issues strike back – we are aware of them and investigating what’s going on, so keep adding updates in the forum thread.

Firefox (+ OS, + for Android) news

That’s it for this week, with more definitely to come soon. We’ll see you on Monday and hope you have a good weekend, whatever you’re up to. Have a lucky 13th!

Thursday, February 12, is SUMO Day!

Madalina

It’s Thursday so it’s the perfect time to organize a new SUMO day! We are answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8) today.

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

Happy SUMO Day!

Mozilla Hispano support forums now on SUMO!

Madalina

Mozilla Hispano logoWe’re very happy to announce that one of the largest (and greatest!) Mozilla communities, Mozilla Hispano, has migrated their support forums to the SUMO platform. For a long time Mozilla Hispano has been running successfully their own platform and have been an example to us all on how to do world-class support. We hope that this recent migration will enable the community to do even more great things in the world of support. So from now on, if you’re a Spanish speaker and need support with a Mozilla product like Firefox, Firefox OS, Firefox for Android or Thunderbird, you can ask your question here.

We’re super excited about this new addition to the SUMO forums and we hope the Spanish community will have a great time on support.mozilla.org.!

Welcome Mozilla Hispano! Bienvenido a SUMO!

What’s up with SUMO – 6th February

Michał

Welcome to the first post in February… This being the shortest month, we’ll keep it short and sweet as well. Let’s go!

Hello There! Don’t Forget To Bring Friends!

If you’re not on the list and you joined us recently, remember to introduce yourself!

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-02-02.

Some of the archived recordings are still being dug up, but the latest one is available, thanks to Madalina snooping around the darkest corners of the MozNet… Hooray for the birthday girl! (You can skip a few minutes ahead to the start of the meeting proper, by the way).

 

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 9th of February. Join us live if you can! Details on how to do it and the agenda & notes can be found here.
  • If you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • Don’t forget to check out our Community Roadmap!
  • Huge thanks and congrats to everyone who helped answer all the English Android FF35 questions within 72 hours in the first 2 weeks of the release – you absolutely and positively RAWK :-)
  • Thanks to Satdav for setting up the public Mobile (FxOS) Meeting on Air Mozilla.
  • Thanks to everyone who wished me a happy return to feeling better after last week’s fluxtravaganza – it helped!
  • Kudos to Ioana and Benoit for taking care of our FOSDEM presence!
  • Additional Kudos to the awesome Brazilian crew representing SUMO at Campus Party Brazil!

Developer news

Forum news

  • Remember that we want to start using tags as soon as possible, so if you want to learn more about them, click that link and join the forum thread.
  • We had a small g-glitch in the dashboard, but all is well now. Coincidentally, the new metrics dashboard is coming closer and closer…

Knowledge Base news

  • Reminder: content updates for Firefox 36 are in progress. (Yes, this will mean more stuff to update for localizers).
  • Firefox OS 2.1 updates are starting next week, at a pace of 5 articles a week.
  • A lot of users seem to be trying to find out more about “Silverlight”, “VLC plugin”, and (of course) “Adobe Flash”.

L10n news

  • We have enabled a ton of African languages (Swahili, Igbo, Yoruba – to name a few – but not all!), and we’re up to enabling even more. New arrivals (with the latest push of updated Kitsune code) will be Gallego and Irish. As always – if you know someone who can localize into their native language, send them over!
  • Our amazing Bengali localizers finally have started receiving our little “thank yous”… It took a while, but thanks to Safwan and Centurion, it eventually worked out – hooray :-)

Firefox (+ OS, + for Android) news

  • Oh boy, Flash is being seriously problematic for a lot of users – stay safe and read more on our forums
  • On the bright side of things, Firefox 38 will be the next “BIG” release. Planned features are still being decided, keep your eyes peeled for more details around the intarwebz.
  • Calling all folks who can write Thunderbird articles in English: Now that Lightning is bundled with Thunderbird, the Lightning articles need to be updated. If you are Interested in helping out, get in touch with Roland! Email him at rtanglao AT mozilla.com or find him on IRC: rolandtanglao on #sumo or #tb-support-crew.

Whew… Don’t forget to let fellow Mozillians (and non-Mozillians) know that this blog exists and that we’re around on Twitter!

Are you going to any internet/IT-related events this year? Let us know: https://docs.google.com/a/mozilla.com/spreadsheets/d/1TM-yerII6V2gmND-qaOnUKu8AV9Okoe_a5VUnjyZVNc/edit#gid=0