What’s up with SUMO – 2nd October

Michał

What have you been up to this week, SUMO warriors? We have some news and announcements for you, so start reading before the weekend sweeps us all away from our screens!

Welcome, New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!
Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Contributors of the week

  • A group nomination to all the people who keep being awesome and supporting millions of users around the world :-) If you are reading these words… this most likely means YOU!

Last SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday,5th of October. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

Support Forum

  • Some details from the last SUMO Day:
    • 45 participants: 32 for Firefox, 5 for Firefox for Android, 2 for Firefox for iOS
    • 93% issues replied to in 24 hours, 96% in 72 hours (FF, FF OS and FF iOS)
    • 37% issues replied to in 24 hours and 87% in 72 hours for FF for Android
    • Once again – HUGE thanks to all participants! You rock!
  • Save the date: the next SUMO Questions Day is coming up on the 8th of October.

Knowledge Base

  • The tracking protection articles will be revised and finalized by mid-October, depending on the coordination with Legal and Product teams.
  • If you want work with us directly on the Knowledge Base as an intern, take a look at this Outreachy opportunity.

Firefox

  • (for Android) The documentation for version 42 has started, and a dot release for 41 took place as well.
  • (for Desktop) Version 41 has landed! Head over to our forums to learn more and discuss.
    • There has been a general increase in the number of browser hanging cases, so expect to see users reporting problems of that type. Yes, Farmville 2 is unfortunately affected, as well.
That’s all for now. May you have a great weekend! We all hope to see you refreshed, rested, and relaxed on Monday.
P.S. Don’t forget that we’re on Twitter… where we recently passed the 500 follower mark! Thank you!

What’s up with SUMO – 25th September

Michał

Hello, SUMO Nation! Summer is definitely gone (at least in the calendars), but we are going strong into autumn, aren’t we? It’s a release week, after all… Here are the latest and greatest news from the world of SUMO.

Welcome, New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!
Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Contributors of the week

We salute you!

Last SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 28th of September. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

Support Forum

Knowledge Base

L10n

l10n_2015_specialistl10n_2015_expertl10n_2015_veteran

Firefox

See you on Monday – take care and eat fresh fruit! I hear it’s good for you ;-)

What’s up with SUMO – 18th September

Michał

Hello, SUMO Nation! It’s been a while, but we are back! Are you aware that tomorrow is Software Freedom Day? Celebrate in style!

Welcome, New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!
Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Contributors of the week

We salute you!

Last SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 21st of September. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

  • The Cross-Product Team has been spending time together this week to discuss a number of plans, issues, and ideas. More details to come as we turn ideas into actions, but here are some spoilers:

Support Forum

  • Save the date: the next SUMO Questions Day is coming up on the 24th of September.

Knowledge Base

Firefox

  • (for iOS) Australia, Austria, Canada, and New Zealand! More to come. Huge thanks to everyone involved as tester, localizer, and otherwise iOS launcher.
  • (for Desktop) Details about upcoming versions coming soon, stay tuned!
That’s it for now, we’ll be back to more regular activities soon. Will you join us on Monday for the meeting? We hope so!

SUMO Questions Day, Thursday, September 10

Madalina

Time flies! It’s already September and it’s time for a new SUMO Day!

Last time we managed to answer 90% of the questions across the board with Firefox Desktop being the overall winner ( 96% of the questions were answered). It was a great effort from everybody involved and I cannot stress enough how incredible the SUMO community is!

So let’s try again, shall we?

SUMO Day is that time of the week where everybody who loves doing support, contributors, admins, moderators gather together and try and answer all the incoming questions on the Mozilla support forums. This is a 24 hour event, we will start early during European mornings and finish late during US Pacific evenings.

Moderators

Thursday’s SUMO Day will be moderated by madasan (EU morning/afternoon). Unfortunately guigs won’t be able to participate on Thursday so if anybody wants to help moderate during the US time zone do let me know. We can always use more people to help moderate through the day so don’t forget to add your name to the  etherpad!

New to SUMO? Here’s how you can participate:

Just create an account and then take some time to help with unanswered questions. We have an etherpad ready with all the details plus additional tips and resources.

If you get stuck with questions that are too difficult feel free to ping us on IRC #sumo or ask for help on the contributors forums.

Join the party on IRC!

We’re always on IRC but during SUMO Day we’re having a special party where we’re hanging out having fun and helping each other in #sumo on IRC. Don’t be shy, join us, we’re a friendly bunch! You’ll feel less lonely when answering questions plus we can help out if some question proves to be too difficult.

If you’re new to IRC here’s how you can join: http://chat.mibbit.com/?server=irc.mozilla.org and add the #sumo channel. You can find more info for IRC chat: https://wiki.mozilla.org/IRC#Connect_to_the_Mozilla_IRC_server.

Happy SUMO Day and see you on Thursday!

What’s up with SUMO – 4th September

Michał

Hello, SUMO Nation! Hi there, universe! How are you doing today? We hope you’ve had a good week and invite you to take a look at what’s fresh and new in the world of SUMO.

Hello To All New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!
Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Contributors of the week

We salute you!

Last Monday’s SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 7th of September. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

Support Forum

  • Firefox for iOS is here!
  • We had awesome SUMO Day last week, thanks to you all! 90% questions answered across the board, 96% for Firefox questions, 42 participants from all around the globe!
  • The screensharing experiments results shall be made public soon!

Knowledge Base

Firefox

  • (for iOS) IT’S HERE! In case you missed that ;-)
  • (for Desktop) Mark is currently AFK, but the latest updates are as follows:
    • 40.0.3 update was released last Thursday, including fixes for 2 security vulnerabilities, a Linux crash and minor compatibility issues
    • 40.0.3 brought a new bug, as well.
    • version 41 (due to be released in three weeks): will include add-on signing, removal of the browser.newtab.url preference and updates for sponsored tiles/sites
    • the 64-bit builds for Windows will probably delayed until Firefox 42, due to ongoing work on flash plugin sandboxing
  • (OS) All the devices in Botswana have sold out, so the team is working on providing more (hooray for all the new users in Botswana!)

Let’s finish the week with a bang, shall we? Who is cuter? Vote in the comments!

capybararedpanda
…see you next week!