Thursday, January 15th 2015, is SUMO Day!

Madalina

Hey, hey, hey, it’s Thursday, it’s 2015 and it’s SUMO Day! We are answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8) today.

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

Happy SUMO Day!

What’s up with SUMO – 9th January

Michał

Welcome to the first SUMO blog post for 2015. There will be many like it, but this one is first, so…. Some vintage fireworks for everyone! :-)

Greetings to the latest newcomers to SUMO

Apologies if I missed you – let me know in the comments section!

The latest SUMO Community meeting

Please find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-01-05. The video should be below – if it’s not showing, check your browser settings ;-)

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 12th of January. Join us live if you can! Details on how to do it and the agenda & notes can be found here.
  • If you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • Safwan for his contributions to developing Kitsune – cheers!
  • FredMcd for helping out with the escalation tag over the holidays and being a super star.

Developer news

Forum news

  • The lovely legions of people from Mozilla Hispano are going to be joining us soon. Stay tuned for more details about the migration/merge of support forums between Mozilla Hispano and SUMO.
  • We are working on a new view for the metrics dashboard and advanced search. More details soon, but you can already see some of the mocks made by Derek, our UX wizard, in the latest notes from the SUMO Platforms meeting.

KB news

L10n news

Firefox (+ OS, + for Android) news

…and that’s it for now. There will be a “look back at 2014″ post here, soon – worry not ;-) We’re crunching the numbers and compiling the details. There’s still a chance for you to add your highlights and one wish for 2015 to the list.

Don’t forget to share our blog and Twitter with fellow (non-)Mozillians – we really appreciate that and it makes more people aware of SUMO’s mission and existence. Hasta luego!

 

What’s up with SUMO – 19th December

Michał

The last-but-one SUMO blog post for 2014. Can you feel the excitement of 2015 already? I usually get stuck with writing the old year whenever I have to put a date down for a month or so… But, enough about me, let’s talk about you – the SUMO nation!

Salutations to those who joined us recently

…if I missed your username, I’m sorry – make yourself known in the comment section!

The latest SUMO Community meeting

Agenda and notes: https://etherpad.mozilla.org/sumo-2014-12-15… and the video is below!

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 22nd of December (unless we decide to cancel entirely, so keep an eye on the forums and our Twitter feed).
  • You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2014-12-22
  • Remember – if you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • HBloomer for writing new KB articles within her first two weeks – thank you!
  • duggabe for jumpstarting the Thunderbird IA project – woot :-)
  • philipp and centurion for their input on 2015 KB goals – kudos, gentlemen…
  • pollti and scootergrisen for their ongoing contributions towards improving their locales – you rock!
  • jayelbe for providing super helpful answers in the forum – hooray!

Forum news

KB news

  • Searches for “Firefox” went up 15% on Google and they were mostly related to the Flash plugin.
  • The goals for January and onward: organized KB contributor onboarding, re-testing and adjusting of the information architecture, shorter, SEO and more l10n-friendly articles.
  • More 2015 goals here – please share your KB wish list with us!

L10n news

Firefox (+ OS, + for Android) news

One final request: please share your 2014 highlights (and one wish for 2015) with us here! We’re looking forward to hearing what made you happy around Mozilla and SUMO in the last 360+ days.

Thursday, December 18th, is SUMO Day!

Madalina

It’s Thursday so it’s the perfect time to organize a new SUMO day! We’ll be answering questions in the support forum and helping each other in #sumo on IRC today.

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

Let’s do it!