What’s up with SUMO – 6th November

Michał

Hello, SUMO Nation!

Welcome to November… and version 42 of everything, including Firefox ;-). Have you already updated yours? We hope you did. In case you’re still wondering if you should…. Take a look here!

Welcome, new contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the last week

  • Daksh (Satyadeep) for passing 2000 Army of Awesome contributions in the past 3 months – amazing!
  • Kalpit Muley, for passing 1000 AoA contributions in the past 3 months – whoa!

We salute you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Buddies of the month

Vnisha and Rahul are our Buddies of the Month for October 2015! Hooray for being awesome! We’ll contact you soon about something cool for you :-)

Last SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 2nd of November. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

Support Forum

Firefox

  • for Android
    • Version 42 is here! (featuring voice input, QR codes, tracking protection in private browsing, and family friendly browsing for tablets only)
  • Firefox OS
    • The documenation process for version 2.5 has been initialized… prepare for battle stations ;-)

Firefox 42 SUMO Day this Thursday, November 5th

Madalina

2

Remember, remember, the 5th of November, for some people it’s Guy Fawkes Night for us it’s Firefox 42 release SUMO Day!

What’s so special about this SUMO Day?

A SUMO Day is that time of the week where everybody who loves doing support, contributors, admins, moderators gather together and try and answer all the incoming questions on the Mozilla support forums. Firefox 42 has just been released with a load of new exciting features so we’re organizing a special SUMO Day just for this as we expect to have a lot more incoming questions on the support forums.

I want to participate! Where do I start?

Just create an account and then take some time to help with unanswered questions. We have an etherpad ready with all the details plus additional tips and resources. We have also created a special common responses spreadsheet for Firefox 42 that will be constantly updated.

This is a 24 hour event, we will start early during European mornings and finish late during US Pacific evenings.

We are also hanging out having fun and helping each other in #sumo on IRC.

If you get stuck with questions that are too difficult feel free to ping us on IRC #sumo or ask for help on the contributors forums.

Moderators

SUMO Day will be moderated by madasan (EU morning/afternoon), marksc (EU afternoon/US morning), guigs (US morning/afternoon). We can always use more people to help moderate through the day so if you would like to do this just add your name in the etherpad!

What does it mean to be a SUMO Day moderator?

It’s easy! Just check out the forums and monitor incoming questions. Don’t forget to hang out on IRC on #sumo and the contributor forums and chat with the other SUMO Day participants about possible solutions to questions. As a moderator you also help out contributors who are stuck with difficult questions and need help.

What else is happening?

During this SUMO Day and throughout the following weeks we are working together with our friends from the Social team who are answering user questions on social media channels such as Twitter and Facebook. As not all the “Social” contributors are familiar with support we are giving them a hand .

How does this work?

*If you are already familiar with SUMO and the support forum you can join us in helping out with escalations. When the contributors working on Social encounter a post or a question that they don’t know how to deal with, they  escalate it to us and we point them to the right direction.

IMPORTANT: We will not be replying to the user directly but we will explain to the Social contributors how to answer and show them the right KB articles they should point the user to. Also, expect most escalations to be very easy, this is just a matter of educating Social contributors on how to deal with certain issues. There should be none of the crazy troubleshooting we sometimes see in the forums :)

*If you are a member of the SUMO community and also fluent speaker of French or German you can help out with approving the posts of the French and German contributors who answer questions on the social media channels. As not everybody is familiar with SUMO, some of the posts will need to be checked for accuracy and approved the same way we review and approve edits for L10N.

If you are interested in helping with any of the above please let Madasan know.

I hope everybody is as excited as we are about this new release! We will be trying to answer each and every incoming question on the support forum on Thursday so please join us. The more the merrier!

See you online and happy SUMO Day!

What’s up with SUMO – 30th October

Michał

Hello, SUMO Nation!

October is almost gone, here comes November… Are you ready? Are you celebrating something scary and gloomy in the coming days? We recommend you keep warm and happy using the most ancient of alchemies… tea & cookies!

Oh, right, one more thing… Have you heard about MOSS already? Nope? Read more here!

Welcome, New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the last week

We salute you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Last SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 2nd of November. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

Support Forum

Firefox

We hope you enjoyed reading our most recent updates and will come back for more next week. Don’t forget to follow us on Twitter! Yup, the place where you can see some people horsing around ;-)

What’s up with SUMO – 23rd October

Michał

Hello, SUMO Nation!

Here we are, another Friday, another bunch of updates for you. Autumn is fully upon us, and the time change coming this weekend is letting some of us sleep more – hooray! Anyway, sleep aside, here are the news in brief:

Welcome, New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the last week

  • Biraj – for writing articles for the upcoming release – thank you!
  • Everyone who participated in last week’s SUMO KB Day!

We salute you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Last SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 26th of October. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

Support Forum

L10n

Firefox

  • for Android
    • The 41.0.2 release came out with minor updates.
    • Thanks to Biraj and Joni for finalizing the version 42 articles!
  • for Desktop
    • The 41.0.2 release came out with minor security updates.
  • for iOS
    • For all those who can’t wait… Once again – the global launch should happen before the end of this year, but we can’t spoil the surprise for you just yet, sorry!
  • Firefox OS
    • No news (is good news!)
…and that’s it for now – more news coming your way next week, for sure. Don’t forget to follow us on Twitter, and have a great and relaxing weekend.

What’s up with SUMO – 16th October

Michał

Hello, SUMO Nation!

It’s been a while, but we’re back with more updates for you! We hope you’re feeling better than some of us (*cough cough*) – rumour has it that home-made onion syrup is the best cure around, so maybe a bit of old school domestic alchemy will be required… Never mind the coughing, here are the updates!

Welcome, New Contributors!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the last two weeks

We salute you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Last SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 19th of October. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Developers

Community

Support Forum

  • Some details from the last SUMO Day: 91% answer rate across the board, 94% for Firefox. Great effort!
  • Save the date: the next SUMO Questions Day is coming up on the 22nd of October!

Knowledge Base

Firefox

  • for Android
    • The documentation for version 42 is wrapping up
  • for Desktop
    • The 41.0.1 release did fix the Flash/Farmville crash/hang issues – hooray!
    • This (and other factors) lead to a very, very low crash rate – double hooray!
    • Firefox 41 has been around for a while, so… it’s time to start talking Firefox 42!
    • Windows 64 bit support is coming in version 42, but you’ll have to dive deeper (into the FTP site) to get it. Mind you, there will be no support for Silverlight, Java, or other NPAPI plugins except for Flash, which is whitelisted. Apart from that, expect more security, better resource usage and fewer crashes.
    • The Norton Toolbar fix is coming late October – more updates here.
  • for iOS
    • The global launch should happen before the end of this year, but we can’t spoil the surprise for you just yet, sorry!
  • Firefox OS
More updates coming next week, and in the meantime – keep rocking the open web, people! We salute you!