2023 in a nutshell
Hey SUMO nation, As we’re inching closer towards 2024, I’d like to take a step back to reflect on what we’ve accomplished in 2023. It’s a lot, so let’s dive … Read more
What’s up with SUMO – Q4 2023
Hi everybody, The last part of our quarterly update in 2023 come early with this post. That means, we won’t get the data from December just yet (but we’ll make … Read more
What’s up with SUMO – Q3 2023
Hi everybody, Sarto here! It’s been a great 4 months! The time really flew by. First and foremost I would like to thank the community here at Mozilla for for … Read more
Mozilla account rename – Changes on the support flows
If you’ve been contributing to the support forum on the Mozilla Support platform, you might’ve been aware of the difficulties of supporting users with Firefox account problems. The lack of … Read more
What’s up with SUMO – Q2 2023
Hi everybody, Today is literally my last day before I’m leaving for my maternity leave for the next 3 months. It’s a mixed feeling. I’m excited to stepping up and … Read more
Introducing our recent new hires
Hey folks, I’m so thrilled to introduce you to our team’s recent new hires. This week, we’re joined by 3 new folks and here’s a bit of an intro from … Read more
What’s up with SUMO – Q1 2023
Hi everybody, I know some of you have been asking about the monthly blog post since January. We’re back today, with a summary of what happened in the past 3 … Read more
Introducing Erik Avila
Hey folks, I’m delighted to introduce you to Erik Avila who is joining our team as an additional Community Support Advocate. Here’s a short intro from Erik: Hi! I’m Erik. … Read more
A glimpse of 2022
Hey SUMO nation, Time surely flies, and here we are, already at the end of the year. 2022 has been an amazing year for the Customer Experience team. We welcomed … Read more