What’s up with SUMO – Q2 2023
Hi everybody, Today is literally my last day before I’m leaving for my maternity leave for the next 3 months. It’s a mixed feeling. I’m excited to stepping up and … Read more
Introducing our recent new hires
Hey folks, I’m so thrilled to introduce you to our team’s recent new hires. This week, we’re joined by 3 new folks and here’s a bit of an intro from … Read more
What’s up with SUMO – Q1 2023
Hi everybody, I know some of you have been asking about the monthly blog post since January. We’re back today, with a summary of what happened in the past 3 … Read more
Introducing Erik Avila
Hey folks, I’m delighted to introduce you to Erik Avila who is joining our team as an additional Community Support Advocate. Here’s a short intro from Erik: Hi! I’m Erik. … Read more
A glimpse of 2022
Hey SUMO nation, Time surely flies, and here we are, already at the end of the year. 2022 has been an amazing year for the Customer Experience team. We welcomed … Read more
What’s up with SUMO – December 2022
Hi everybody, It’s been a while since our last monthly update. Ever since our internal dashboard was broken, we didn’t have an easy way to export the platform data. Now … Read more
Hubs transition
Hi SUMO folks, I’m delighted to share this news with you. The Hubs team has recently transitioned into a new phase of a product. If in the past, you needed … Read more
How to contribute to Mozilla through user support
It is with great pleasure that I am announcing the launch of our new contribute page in SUMO a.k.a SUpport.Mozilla.Org. SUMO is one of the oldest contribution areas in Mozilla, … Read more
Introducing Lucas Siebert
Hey folks, I’m super delighted to introduce you to our new Technical Writer, Lucas Siebert. Lucas is joining the content team alongside Abby and Fabi. Some of you may meet … Read more