Screen sharing experiment

Madalina

Hello, SUMO peeps!

A couple of months ago we have started thinking about ways of expanding the way we’re doing forum support to a more personalized experience. This crazy idea came along: how about doing live screen-sharing? With the new Firefox Hello this shouldn’t require any development efforts and it might eliminate some of the problems of asynchronous communication (such as  spending a couple of days trying several solutions until the right one is found).

The idea started to grow and after a few heated discussions we realized that we do not have all the answers and we won’t have them unless we try it. So, how about making a little experiment? We’re going to try this for a couple of months with a few selected senior contributors and admins, document what happens and then draw the conclusions. Who knows, we might be surprised!

Sounds intriguing? Here’s a video on how this might work: https://youtu.be/vZQfSQATzvI. Check it out and let us know what you think!  We also have a heated discussion happening around this on the contributors forum, join us and share your thoughts.
And if you feel like experimenting a little, do let us know :)

 

 

What’s up with SUMO – 19th June

Michał

1

Hello, SUMO Nation! Another Friday, another chance to update you about all things big and small happening in SUMOland.

Welcome to SUMO, Wherever You Are!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • Nino for being awesome and rocking the QA world (as suggested by Hermina) – thank you!
  • Safwan for creating great solutions to complex problems for fallback locales – hats off to you, good sir :-)

Monday SUMO Community meeting

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 6th of July. Join us!
    • Yes, the above is not a mistake – for the next two weeks most of us will be busy or away on various adventures and missions. We’ll be back!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed!

Developers

Community

Support Forum

Knowledge Base

L10n

  • Have you already noticed the awesome updates from our SUMO Warriors in Bangladesh? Scroll up if you missed them!
  • L10ns, please localize this highly popular Pocket article for your locale! We need all locales, so that users around the world can understand how the feature works. Thank you!
  • Dashboard update: thanks to Rehan’s work on this bug, if no product is selected, the dashboard always shows Canned Responses for your locale. If one of the products is selected, the dashboard will only show Canned Responses if a support forum is enabled for that locale.

Firefox (Desktop, OS, Android) & more

Firefox OS

  • The monthly mobile meeting will be merged with Community meeting for the time being. A BIG THANKS from Ralph and Hermina to David Weir for helping organize it so far.
Firefox Android
  • Roland is working on FF39 articles and sends loads of kudos and good energy to all you lovely volunteers who help with the KB, the forum, and AoA!
  • You can help us a bit more – with co-writing this a crash article.
Firefox for iOS
  • Roland is requesting a build for all of you who wanted to test the iOS version.
Thunderbird

Next week’s post may be a special one… Stay tuned and have a great weekend! We love you all! Keep rocking the open & helpful web!

What’s up with… SUMO Buddies?

Michał

Hello, SUMO Nation! Since some of you asked what exactly is going on with SUMO Buddies, here is a post to refresh your memory and take another step towards a nicer, more connected and global SUMO community.

Back in January, I gave you an update on what we discovered as we tried to organize the idea of SUMO Buddies a bit more. The TL;DR version of this is: we don’t want to stop you from being excellent to each other by overcomplicating your natural kindness and friendliness. We do want to make sure you get recognized for it and everyone in our community knows that you are someone they can rely on for help. We also want everyone to be open and transparent about the reasons they think you are awesome.

To this end, here is a new sticky thread in our forums where you can nominate others to be recognized as SUMO Buddies. Go forth, nominate and keep being excellent to each other!

What’s Up With SUMO 12th June

Michał

Hello there, SUMO fans and creators – how are you doing? Time to update you with the latest from our team.

We’re happy to see more of you joining!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

  • John99 for being awesome in the forums and helping when needed.
  • Michael for his willingness to help new contributors.

SUMO Community meeting – Tiles Q&A

You can see the video from the latest SUMO Community meeting (and the previous ones, too!) on our YouTube channel (you can also subscribe to channel updates there). The agenda and notes are here.

Huge thanks to everyone who participated, asked questions, and answered them (yes, this means you, Patrick :-)).

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 15th of June. Join us!
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Help needed!

  • We are renaming Thunderbird KB articles. You can add your suggestions for top 50 articles to this pad.
  • Reviewers! Please help us catch up on outstanding reviews for your locales (and also English updates to the KB).
  • We need your suggestions to fix a formatting bug on the Get Involved page – help us find a new, nice font for it and update this bug.
  • We are still looking for 2 SUMO localizers with an iOS device for each of the following languages: Japanese, French, Italian, and Spanish, to help us test Firefox for iOS. If you’re interested, get in touch with Roland.

Developers

Knowledge Base

  • The third SUMO KB Day took place yesterday – if you could (or could not) participate, please provide feedback, so we can make it even better the next time around – thank you!

Firefox (Desktop, OS, Android) & more

Firefox Desktop

And that’s a wrap! Which reminds me… it’s dinner time here! Have a great weekend and take it easy… and see you on Monday!

 

What’s Up With SUMO 5th June

Michał

1

Hello, SUMO Nation! Time for our weekly updates from the world of SUMO.

New contributors (gonna contribute)!

If you joined us recently, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

Well, in some cases of the year :-)
  • jscher2000 for his great forum tool – thank you!
  • marsf for localizing Japanese Pocket-related articles – どうもありがとうございました!
  • WizardGed (Ursula le Guin would be proud!) and Heather for their SUMO KB Day participation – cheers!
  • The unstoppable Safwan for working on the revision link bug and coordinating the SUMO Bangladesh Meetup – আপনাকে অনেক ধন্যবাদ!
  • Ashfaq for helping us to organize the session of Mozilla Bangladesh – SuMo Community Meetup – আপনাকে অনেক ধন্যবাদ!
  • The awesome Mozilla Bangladesh community for the SUMO community meetup in Dhaka – আপনাকে অনেক ধন্যবাদ!!

SUMO Community meeting

You can see the video from the latest SUMO Community meeting (and the previous ones, too!) on our YouTube channel. The agenda and notes are here.

The Mobile meeting will be merging into our Monday meetings, and Joni will be providing the updates.

Reminder: the next SUMO Community meeting…

  • …is a special (1 hour long) Tiles Q&A session with Patrick Finch that is going to take place on Monday, 8st of June. Join us! More information in the forum thread.
  • If you want to add a discussion topic to upcoming the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).,

Help needed!

  • We need your suggestions to fix a formatting bug on the Get Involved page – help us find a new, nice font for it and update this bug.
  • We are still looking for 2 SUMO localizers with an iOS device for each of the following languages: Japanese, French, Italian, and Spanish, to help us test Firefox for iOS. If you’re interested, get in touch with Roland.
  • We are still looking for 3 volunteers to replace Roland at these roles: Thunderbird English Language editor, L10N coordinator and Forum coordinator for the version 38 release. Are you interested? Do you know someone potentially interested? Please email rtanglao aT mozilla.com or ping rolandtanglao in #sumo or in #tb-support-crew on irc.mozilla.org – thanks!

Developers

Knowledge Base

Community

Localization

Firefox (Desktop, OS, Android) & more

Firefox Desktop

There! Short and sweet – but never dull (I can only sincerely hope ;-))! I wish you a great weekend and hope to see you on Monday for our Community Special about Tiles. Take care, friends!