Hello, SUMO peeps!
A couple of months ago we have started thinking about ways of expanding the way we’re doing forum support to a more personalized experience. This crazy idea came along: how about doing live screen-sharing? With the new Firefox Hello this shouldn’t require any development efforts and it might eliminate some of the problems of asynchronous communication (such as spending a couple of days trying several solutions until the right one is found).
The idea started to grow and after a few heated discussions we realized that we do not have all the answers and we won’t have them unless we try it. So, how about making a little experiment? We’re going to try this for a couple of months with a few selected senior contributors and admins, document what happens and then draw the conclusions. Who knows, we might be surprised!
Sounds intriguing? Here’s a video on how this might work: https://youtu.be/vZQfSQATzvI. Check it out and let us know what you think! We also have a heated discussion happening around this on the contributors forum, join us and share your thoughts.
And if you feel like experimenting a little, do let us know :)