Presenting the new Firefox Support start page
After being slightly distracted with other priorities, we were finally able to launch the new and optimized start page for Firefox Support that we designed and tested in June! The … Read more
Articles tagged with “support”
Improved SUMO start page coming soon
In the last 10 days, we’ve been running our second A/B test on SUMO to try a slight redesign of the in-product start page (the page you get to if … Read more
Firefox Manual’s (not so) distant Italian relative
A few days ago, the SUMO community got together to polish the Firefox 3 Manual created by the amazing FLOSS Manuals community and make it ready for publishing. It was … Read more
Not everyone wants to search
I’ve talked before about the so-called Support Funnel and how the Knowledge Base is the heart of SUMO, ensuring that people find solutions to the most common problems without necessarily … Read more
The vision for SUMO – Part 2: Understanding the bigger picture
A critical piece in having a community-powered project run successfully is that all participants understand the bigger picture. In the case of SUMO, there are actually two pictures, and with … Read more