Author Archives: mluna

Firefox for Android getting started tutorial

The new Firefox for Android has all the functionality of the XUL implementation with tons more speed and support for Flash. In addition, the UI has been redesigned to streamline the menus and put them all in one place. On gingerbread, you’ll find them in the hardware menu key. This tutorial shows the app on ice cream sandwich, with the menu in the upper-right.

This tutorial was created with androidscreencast.jnlp, so the jerk and gradients are due to the frame-rate of the screencast. Get the awesomely smooth experience on your Android 2.2 device when it hits the Google Play store later this month.

Firefox for Android demo screencast

Firefox for Android has a speedy new front-end that we’ve been documenting on SUMO in preparation for the Firefox 14 release of the nativeUI to Google Play sometime this month. In this screencast, I show how Firefox on Android 4.0 renders WebGL and HTML5 pages with a bunch of fun interactive games, videos and animations that I control by touching or tilting the screen of my Samsung galaxy nexus.

This screencast was created with androidscreencast.jnlp so the frame-rate adds some jerk and gradients. You can have the buttery smooth experience after you install the new beta on your Android 2.2 device later this month.

Many of the demonstrations included are from Mozilla Developer Demo Studio.

SUMO Day is Thursday, Feb. 16th

We’ll have a SUMO answer questions Day on Thursday to support Firefox 10.0.1!

I will help moderate the support forum from 9am to 5pm PST (UTC -8) to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Thursday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please commit to answering 10 questions throughout the day.

Grab your cape and join us! See you there.

SUMO Day tomorrow, Thursday February 2nd!

We’ll have a SUMO answer questions Day on Thursday to support Firefox 10!

I will help moderate the support forum from 9am to 5pm PST (UTC -8) to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Thursday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please commit to answering 10 questions throughout the day.

Grab your cape and join us! See you there.

SUMO Day, Thursday January 19th

We made a real impact with our last SUMO Day, so let’s have another one this coming Thursday!

I will help moderate the support forum from 9am to 5pm PST (UTC -8) to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Thursday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to answer 200 additional questions throughout the day, so please commit to answering 10 questions throughout the day. If you can’t answer 10 on SUMO day, well, then there is always tomorrow.

Helping people is its own reward! Learning about how users experience Mozilla products pays infinite dividends for the web! See you Thursday.

SUMO Day, Wednesday, December 21st

This Wednesday is SUMO Day! A special day when we all take some extra time to help answer support questions in the Firefox help forum.

It is the last SUMO Day of the 2011 calendar year, let’s make it great! I will help moderate the support forum from 9am to 5pm PDT to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Wednesday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to answer 200 additional questions throughout the day as this is the average number of questions each day that go unanswered. Firefox users need your help!

It is a very rewarding contribution that will instantly put you in touch with Firefox users and those who upgraded to Firefox 9 this week! And you’ll feel good afterward. Put it on your calendar and contribute your expertise.

SUMO Day December 1st

Thursday is SUMO Day!

We had a great group of heroes answering questions on our last SUMO Day, so a big Thank You to all of the following contributors who made our last SUMO Day so awesome:

  • ChrisBell
  • kirchiri
  • memcda02
  • AliceWyman
  • silkphoenix
  • xr417
  • jack013
  • dmcritchie
  • Swarnava
  • nov2011
  • ioana.chiorean
  • Kierenblade
  • Kosh
  • Ketonom
  • ideato
  • knorretje
  • aspock
  • kbrosnan
  • SafeBrowser
  • Ibai
  • ajgodinho
  • John99
  • the-edmeister
  • cor-el
  • rbillings

So, this Thursday, as always, I will help moderate the support forum from 9am to 5pm PDT to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Thursday to help with unanswered questions. Tips for getting started are on the etherpad. Our goal is to answer 200 additional questions throughout the day as this is the average number of questions each day that go unanswered. We need your help!

It is a very rewarding contribution that will instantly put you in touch with Firefox users! Even just 30 minutes of your time would help us immensely! And you’ll feel good afterward. Put it on your calendar and contribute your expertise.

SUMO Day on Thursday Nov. 3rd

Thursday is SUMO Day! Myself and Rebecca Billings will help moderate the support forum from 9am to 5pm PDT this Thursday to encourage new forum helpers with answering support questions. We’ll be available on the #sumo IRC channel, michelleluna and rbillings, or by private message to myself or Rebecca using the SUMO web site.

Just create an account and then take some time on Thursday to help with unanswered questions. Our goal is to answer 200 additional questions throughout the day as this is the average number of questions each day that go unanswered. We need your help!

We have a group of champions who answer a large number of questions and we want to ask everyone who doesn’t regularly answer forum support questions about Firefox, to join us on Thursday for a sprint to relieve some of the fatigue our SUMO forum superstars and moderators feel each week.

It is a very rewarding contribution that will instantly put you in touch with Firefox users! Even just 30 minutes of your time would help us immensely! And you’ll feel good afterward. Put it on your calendar and contribute your expertise.

How I got involved with Mozilla

This is in response to David Boswell’s post about contributing to Mozilla. I’m a SUMO community steward on David’s team that is all about contributors, paths to contribution, and stewardship. We’re looking at all the ways people get involved with Mozilla (or not) and writing our stories, so I thought I’d share mine.

I first used Netscape on Solaris in my work at Sun Microsystems in 2002 and I’ve never looked back. So, I’m a long-time user and very short-time contributor. My first real contribution to Mozilla, other than evangelism, was to the SUMO knowledge base four months ago.

I found out about a job opening on the SUMO team and this opportunity inspired me to check out and register on http://support.mozilla.com where I found information about how to help with Firefox Mobile support and information about who to contact. So, I emailed Kadir Topal as the help wanted section suggested and within two days, he wrote me back this message:

Hi Michele,

Thanks a lot for your interest in helping with Firefox for Android, it would be great to have your expertise in our forums. We are quite new with support for mobile Firefox, but our mobile user base is growing fast, and our support forums are an ideal way to find out what things Firefox users have the most issues with. In fact you can quite often find the actual developers of mobile Firefox answering questions in our forum.

If you want to get started, just follow this link:

https://support.mozilla.com/en-US/questions?tagged=mobile

It will show you a filtered view of our support forum, with only the mobile questions selected. After signing up you can choose any one of the questions and start helping. You can also list the question by “most requested”, just click that button on top of the list. That way you can answer questions that concern most users.

And I’d encourage you to have a look at the Contributor Homepage to see what we are currently up to and where we meet to talk about SUMO and documentation needs: https://support.mozilla.com/en-US/kb/Contributor+Home+Page

If you have any question, you can of course mail me, or ask me in the forums at all times.

Welcome to SUMO!

Kadir
Mozilla Support

I referred back to Kadir’s message a lot over the next few weeks. I did look at the Contributor Home Page and I started calling into the weekly SUMO meeting. I read about how SUMO needed knowledge base editors and, feeling more comfortable with that avenue than forums, I fixed a few typos and submitted them for review.

A few of my edits were approved and I started to get really happy and excited, so I set up a Meetup group for Firefox for Mobile and scheduled our first event. This was a new reason to live! A reason to breathe! The SUMO meetings felt like fresh air to me and I couldn’t feel more privileged to be part of a team than I do today.

I continued to attend the meetings and found that I looked forward to them every week. The team always took time to laugh together and include me in the discussions when possible. I gave a little input here and there when asked and followed this blog until I joined the team officially in July.

My first content project that really excited me was an animated gif that included a full tour of Firefox mobile. This effort wasn’t included in the knowledge base, but it was the first ‘fire in my belly’ project I had after joining Mozilla. I started looking at our processes for updating support articles and suggested some simplifications on the SUMO Contributor Forum. And finally, after watching for a number of weeks, I started to answer forum questions on a regular basis.

I’ve recently found that answering forum questions is the most fun and rewarding way I can contribute to SUMO when I have a million other things going on. It is also the place where we need to grow the most. So, part of what I’ll do this quarter in the Steward role will be to encourage others to help with the SUMO forum questions and explore all the possible ways that we can grow our forum support community and reward the awesome contributors that shoulder the majority of Firefox support questions that need answers every day.

Mobile Michelle: Up Up and Away

I joined Mozilla last month to serve as the SUMO Firefox Mobile Support Coordinator and it has been so exciting I wanted to invite you to become a Superhero with me.

Superpowers don’t come easy, so I’ve been participating in lots of exercises to increase my strength.

I attended a brainstorming session about use cases for mobile Firefox during my first week. We discussed everything from educational tasks, such as learning the recipes for a variety of mixed drinks, to traditional business communication needs. It was a passionate dialogue about mobile users, their characteristics, and how those characteristics drive needs on the mobile web.

There were a few takeaways from this think tank that I think we should consider when designing mobile support:

  • Every piece of data is useful and precious
  • Sometimes a data plan is too expensive and free wifi is not readily available
  • The internet can cause fatigue

I keep these in mind while planning the project to achieve SUMO’s mobile goal for this quarter, to make Android a top tier platform on FIrefox for Mobile Help. The plan proposes development of new knowledge base articles to describe Troubleshooting, Privacy & Security, and Advanced topics along with documenting new features. I also plan on making some changes to existing content to optimize for small screens, improve visibility of support resources and grow our community of experts.

Do join SUMO and participate in developing this content and in answering user questions with me. It has been incredibly rewarding to help new Firefox for Android users and I think you’ll enjoy it too. Just register and add some feedback on the Discussion tab for any article that you think needs some work, every extra voice will improve the final articles a great deal.

Firefox for Android is really new, so if you want to influence the direction of this technology, you should join in the conversation on the #mobile channel, I’m michelleluna, so say hello! All of the development and test engineers along with user experience designers, marketing and product managers and new folks like me hang out there.

If you’re in San Francisco, join our next meetup where we talk about Firefox for Android and enjoy brewery delights.