I’m pleased to welcome Madalina Ana to the spectacular SUMO team! SUMO is betting a lot on organizing itself around community growth as the primary way to provide kick-ass support to our worldwide users of Firefox and its related services. Madalina joins this movement as our new community manager, and together with Rosana Ardila, who only had the luxury of being the newest SUMO hire for two short weeks, the two are forming a focused group of community experts that will help us grow and strengthen our community like we’ve never done before.
Madalina is from Romania, but is currently based in Dublin in the land where the hangover is always postponed until tomorrow. She previously worked at Google with user-to-user support communities and brings both people skills and hands-on community management experience to the SUMO team. She is also a football goalie in her spare time — we expect this skill to come in handy numerous times here at Mozilla.
We’re very excited to announce that Kadir Topal of German Mozilla community fame is joining the SUMO team today full time as our Support Community Manager. His primary responsibility will be to energize, strengthen, and grow Mozilla’s support community so we can reach out to even more users in need of help on the web.
For those of you who haven’t yet had the pleasure of meeting Kadir, he has been around in the community since 2002, when he started the German localization of Phoenix just a few weeks after milestone 0.1 was released. Since then, he has lead and helped grow the German Firefox community, organized community events, as well as managed the German community website, support forums, and wiki.
Kadir has been studying political science and computational linguistics and is just about to finish his master thesis in applied linguistics. The subject couldn’t be more relevant to his new job on SUMO: Informal Communication in Virtual Teams. For more interesting facts about Kadir, read his own 7 Things about Me.
If you want to get in touch with Kadir (or just say hi!), he is topal on irc.mozilla.org and atopal on Twitter.
Update: Kadir just wrote about this on his own blog: