Update on Statistics Problem

4 responses

Last week we blogged about a problem with add-on downloads going to the wrong subdomain and said that counts would be repaired soon.

Unfortunately, when we went to begin repairing the counts, we realized downloads were not being logged on that subdomain, as it was never supposed to handle downloads. The original problem has been fixed and downloads are now being properly counted, but we won’t be able to repair the previous counts. Download statistics for September 14 – 28, 2010 will be permanently affected.

We know many developers depend on these statistics and are very sorry this happened. We’ll do our best to make sure this doesn’t happen in the future.

4 responses

  1. eddie wrote on :

    Is this the reason why weekly download statistics seem frozen since a couple of days at least, or is that a different issue?

    1. Dave Dash wrote on :

      Yes.

  2. Jan wrote on :

    Is this fix a reason, why there are ~20% less users for, yesterday, the 7th October, for example for this https://addons.mozilla.org/en-US/statistics/addon/8588 or this https://addons.mozilla.org/en-US/statistics/addon/748 Addon?

  3. Leon wrote on :

    Still not working properly download statistics. For exaple https://addons.mozilla.org/pl/firefox/addon/242193/
    New users are registered and there are no downloads in the statistics.