Knowledge Base localizer survey
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base localizers to take a survey. If you receive an invite, do not mistake it for … Read more
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base localizers to take a survey. If you receive an invite, do not mistake it for … Read more
Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time … Read more
Before Firefox 3 was released, we gave localizers a list of Support articles that needed to be translated because they were linked to from within Firefox. But what about after … Read more
A few months ago, we surveyed knowledge base contributors to evaluate the quality of the contributor experience and how we can improve it. From the feedback we got, one common … Read more
One of the problems we had with the Firefox Support Knowledge Base in the past was that locale leaders and approvers had no way of knowing when a new translation … Read more
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base contributors to take a survey. If you receive an invite, do not mistake it for … Read more
Some people may have noticed that the Contributor Tools box on support.mozilla.com is missing. That’s actually because of a new preference in the Account Settings panel, in which you can … Read more
Firefox 2.0.0.13 is coming out soon; and one common issue that spikes with every update is firewalls blocking Firefox from accessing the internet. We have a few tutorials on the … Read more
On the Firefox Support knowledge base, we make use of tikiwiki feature called “Dynamic Content.” This allows us to create blocks of content that can be inserted in any page. … Read more