What’s up with SUMO – Feb. 4
Big things this week Notes and video from this SUMO meeting. Firefox OS phones were released to developers – we turned on the Firefox OS documentation. The Technical Writing program … Read more
Michael Verdi
Writing and updating articles
Planet Mozilla viewers – you can watch this video on YouTube. This is a followup to my post, “What should we document?” and is part of our technical writing program … Read more
What’s up with SUMO – Jan. 28
Big things this week Notes and video from this SUMO meeting. Thanks to everyone who participated in Help Document day: satdav, feer56, wbamberg, alicewyman, scoobidiver, expressive, Tonnes, ideato, adampeeblewrites, verdi, … Read more
What should we document?
Planet Mozilla viewers – you can watch this video on YouTube. This is a followup to my post on figuring out what’s new in Firefox and is part of our … Read more
Figuring out what’s new in Firefox
Planet Mozilla viewers – you can watch this video on YouTube. Rosana and I have been working to build a technical writing program for SUMO. We now have a group … Read more
What’s Up With SUMO – Jan. 14
Big things this week Notes and video from this SUMO meeting. We’ve increased our search click-through rate 30% over the last year! Lots of support questions this week mainly due … Read more
What’s Up With SUMO – Jan. 7
Big things this week Notes and video from this SUMO meeting. Support for multiple products on the Knowledge Base and Localization dashboards (look for the product drop-down menu on the … Read more
What’s Up With SUMO – Dec. 19
Planet Mozilla viewers – you can watch this video on YouTube. Big things this week Notes and video from this SUMO meeting. Our new mobile site is live! Point your … Read more
What’s Up With SUMO – Dec. 10
Big things this week Notes and video from this SUMO meeting. We had a long discussion about Live Chat (about 15mins). Continue the discussion in this thread. Welcome Ralph Daub … Read more