What’s up with SUMO – Nov. 9
The big things this week: The new Knowledge Base will be feature complete on Thursday. We’ll be having a test day on Friday, Nov. 12 from 8am – 5pm PST. … Read more
Michael Verdi
Awesome Army is Awesome
Using the new Army of Awesome page is fun (and awesome)! This is a quick run-through of how easy it is to use.
What’s up with SUMO – Nov. 2
This is my first attempt at a weekly update video. Please let me know what you think. The meeting minutes, pasted below, are from the wiki. Note: Both Kadir and … Read more
Writing Awesome Documentation
Image by Roland Tanglao For those of you who didn’t go to the Mozilla Summit (which was amazing BTW) or didn’t see my presentation, I wanted to recap it for … Read more
Another support home run: Firefox Home
Firefox Home hit the Apple App Store late last Thursday night and quickly shot up to number 10 on the free apps list. So early on Friday we were getting … Read more
Mozilla Summit Video
HD Ogg The Mozilla Summit was amazing and this video doesn’t do it justice. There were so many cool things – science fair, world expo, dozens of breakout sessions, lightning … Read more
SUMO Photos
The Mozilla Summit was amazing. Here are a few photos of some of the SUMO people. You can see all 5000+ summit photos posted on flickr here.
Knowledge Base Audit
This is an exciting time to be joining the SUMO team because we’re in the process of writing a whole new platform. As the new Support Content Manager, one of … Read more