Articles in “Meetings”

Big things this week Notes and video from this SUMO meeting. Welcome our new SUMO staff members! Patrick McClard is our new Helpdesk Manager (Firefox OS, Marketplace, Apps) and Hermina … Read more

Big things this week Notes and video from this SUMO meeting. Rosana and Ralph represented SUMO at the Campus Party in Brazil. Look out for a blog post. For now, … Read more

Big things this week Notes and video from this SUMO meeting. Firefox OS phones were released to developers – we turned on the Firefox OS documentation. The Technical Writing program … Read more

Big things this week Notes and video from this SUMO meeting. Thanks to everyone who participated in Help Document day: satdav, feer56, wbamberg, alicewyman, scoobidiver, expressive, Tonnes, ideato, adampeeblewrites, verdi, … Read more

Big things this week Notes and video from this SUMO meeting. We’ve increased our search click-through rate 30% over the last year! Lots of support questions this week mainly due … Read more

Planet Mozilla viewers – you can watch this video on YouTube. Big things this week Notes and video from this SUMO meeting. Our new mobile site is live! Point your … Read more

Big things this week Notes and video from this SUMO meeting. We had a long discussion about Live Chat (about 15mins). Continue the discussion in this thread. Welcome Ralph Daub … Read more

Big things this week Notes and video from this SUMO meeting. We’ll be migrating the Thunderbird Knowledge Base to SUMO in a couple of weeks. SUMO Day (answer questions in … Read more

Big things this week Notes and video from this SUMO meeting. The mobile version of the support forum should be live sometime Tuesday. Please test and submit any issues you … Read more