SUMO talk at FOSDEM 2008
Here are the slides from my talk on SUMO at FOSDEM 2008: Project SUMO – support.mozilla.com (pdf, 4.3 MB) Images (c) Martin Creutziger.
Articles from February, 2008
New keywords: user-doc-needed, user-doc-complete
Last week, there were two new keywords created to help with Firefox user documentation. user-doc-needed user-doc-complete If you see any bugs that need changes to current Firefox user documentation, or … Read more
Updating the Firefox Support knowledge base with Firefox 3 content
Firefox 3 is in beta, and we will eventually be updating articles in the Firefox Support knowledge base with Firefox 3 information. As we prepare the in-product pages for Firefox … Read more
Live Chat meeting follow-up
We’ve created a spreadsheet of the issues we felt would be worth having fixed in the next 3 months. Beside each issue is a priority number which corresponds to the … Read more
Meeting to discuss bugs and missing features in Live Chat software
As the, fairly lengthy, title of this post indicates we’re having a phone meeting to hash out which bugs and missing features in the Live Chat software are most important, … Read more
Minutes of Weekly Meeting 2/18
Attendees: djst, matthew (zzxc), collin1000, chris, jason, lucy, nelson Sumo Weekly metrics [1] Added Live Chat answer ratio, which shows the % of answered chats Looks like ratio dropped the … Read more
Live Chat hours revised
As most of you already know, SUMO is volunteer driven, and Live Chat is no exception. Because of this, we’ll be constantly revisiting our officially offered hours to make sure … Read more
Minutes of Weekly Meeting 2/11
Attendees: djst, jason, chris, lucy, matthew, jeremy, morgamic, nelson Sumo Performance issues Log out [1] Caching [2] SUMO hasn’t been an issue for IT; load for db is fine; sometimes … Read more
SUMO — now with l10n!
support.mozilla.com now better supports localization. There is still work to be done, but we’ve made a number of important accomplishments this week that are worth mentioning: Automatic language detection based … Read more