On Wednesday this week, we migrated the discussion forums on support.mozilla.com to our new platform.
The forums we moved over are
We did not move the Firefox support forum: that is coming in our next major milestone. These discussion forums join search results as the second component of the site to move over to the new platform.
The new discussion forums are very similar to the old discussion forums. We tried to keep big changes to a minimum. If you see something that doesn’t seem like it’s working right, let us know in the comments here, or in the Contributors’ forum.
Back in October, we started the effort to solicit feedback and ideas from various people, including of course our wonderful SUMO community. I wrote about the three primary objectives for the SUMO project as a whole:
- To help people have a great Firefox (and by extension web) experience
- To provide key user and product insights to the Mozilla community
- To strengthen and grow Mozilla’s community
However, one thing that I didn’t mention specifically was our efforts in 2009 to make SUMO an open source support platform that can be used for other projects. A real example of that is the new Firefox Help for Mobile website, but other sites could follow in the future. Also related to this is our effort to improve the underlying SUMO platform to be easier to develop for, more performant, and more secure. These things all ultimately benefit our users and community and are important to focus our efforts on.
As a result, there are actually four primary focus areas for SUMO in 2010:
- Improve the user experience
- Get better insights about our users
- Improve the contributor experience
- Make the platform awesome
Based around these focus areas, we have prioritized developed a shiny roadmap for SUMO in 2010. It is primarily available in a fairly uninspiring spreadsheet, but as an alternative, it is also available in a more fancy slideshow format:
Thanks to everyone who participated and helped shaping the future of SUMO. 2010 will be a fantastic year for Mozilla!
Welcome to the future everyone! This is 2009, the year of opportunities and, if we’re lucky, a stronger world economy. Earlier this week — well, last year — I was writing about the accomplishments we made with SUMO as a project, a team, and a community in 2008. Now I’d like to spend some time to talk about our plans for 2009.
Back in September last year, I was writing a series of blog posts about what I called the vision for SUMO, which was largely based on ideas and suggestions from our vibrant SUMO community. For your reading pleasure, here’s the full list of blog posts:
This blog series wasn’t meant to remain just a vision. In fact, in 2009 we’re making it our goal! We’ve actually already started — the latest 0.8 release includes a number of significant achievements — but there’s much left to be done. Since the vision for SUMO was published, we’ve prioritized the individual goals and created an aggressive timeline that we’re confident will address many of the concerns we’ve heard from our community.
So without further ado, here is our ambitious development roadmap for SUMO in 2009!
It’s not easy to plan a detailed and accurate roadmap a whole year ahead, and as such not everything is set in stone yet. We’d love to hear what you think of our plans for 2009 and whether we’ve missed something you find important.
Also, we will definitely need more development manpower in order to pull this off. If you’re interested in helping out and have PHP experience, let us know or, even better, submit a patch to one of our 350+ open bugs!