Why you should listen to Seth
Seth Bindernagel wrote an excellent post about his experiences when helping us out during last week’s SUMO Day. He chose to focus mostly on the Live Chat component of SUMO, … Read more
David Tenser
English Firefox 3 product help completed
After running the en-US in-product help content through a final review process on SUMO Day last Friday, we’ve now declared the articles good enough to be ready for localization. Locale … Read more
Thanks everyone
Our first SUMO Day last Friday was a success. We’re working on a more complete wrap up of the experience and will post a more fleshed out report soon. A … Read more
SUMO Day — there’s still time!
It’s been a really fun and hectic SUMO Day so far, but there is still time for you to join! We’ll be available in #sumo until 6 PM PTD, which … Read more
Today is the first SUMO Day!
This day is all about getting to know SUMO (support.mozilla.com) and how to use the site to help other Firefox users enjoy their favorite browser — Firefox, that is. :) … Read more
Moving Firefox 3 product help to the web
With Firefox 3 Beta 5 just released, a lot of people have probably noticed that we’re no longer using the built-in product help, but instead linking to help content on … Read more
Minutes of Weekly Meeting 2008-03-31
Attendees: djst, cilias, np, Lucy, nkoth, Cww, zzxc, morgamic, laura Unfortunately, my computer crashed shortly after the meeting, so I lost the meeting notes that I wrote in an unsaved … Read more
SUMO is currently down
Unfortunately, we had to take the SUMO site down today because of serious performance issues that affected other services like Bugzilla. Rest assured that awesome people are working around the … Read more
Minutes of Weekly Meeting 2008-03-24
Attendees: djst, cilias, np, Lucy, nkoth, Collin1000, zzxc, Cww Sumo Weekly metrics [1] Firefox 3 is now #1 search term on SUMO Need an Upgrading to Firefox 3 article that … Read more