SUMO Day decided
We’ve now gathered enough feedback from the community to make a decision about the SUMO Day: we’ll host the event on Friday, April 11th. Thanks for the feedback everyone and … Read more
David Tenser
Pick a day for the SUMO Day
The Firefox Support project (a.k.a. SUMO) community has grown lately, with new knowledge base content writers and localizers, forum moderators, and live chat helpers. This is really exciting news, as … Read more
Minutes of Weekly Meeting 2008-03-17
Sumo Weekly metrics [1] 0.6 milestone status (in-product help) [2] Server push this week with performance fixes SUMO day A day for new contributors to get a good introduction to … Read more
Minutes of Weekly Meeting 2008-03-10
Attendees: djst, cilias, np, lucy, nkoth Sumo Weekly metrics [1] Forum traffic steadily increasing Jason posted interesting statistics on forum traffic in the newsgroup [2] 0.6 milestone status (in-product help) … Read more
Minutes of Weekly Meeting 3/3
Attendees: djst, cilias, lucy, nkoth, zzxc Sumo Weekly metrics [1] Traffic to site steadily increasing — more than doubled the last couple of weeks! 0.5 milestone status (localization) [2] Done, … Read more
SUMO talk at FOSDEM 2008
Here are the slides from my talk on SUMO at FOSDEM 2008: Project SUMO – support.mozilla.com (pdf, 4.3 MB) Images (c) Martin Creutziger.
Minutes of Weekly Meeting 2/18
Attendees: djst, matthew (zzxc), collin1000, chris, jason, lucy, nelson Sumo Weekly metrics [1] Added Live Chat answer ratio, which shows the % of answered chats Looks like ratio dropped the … Read more
Minutes of Weekly Meeting 2/11
Attendees: djst, jason, chris, lucy, matthew, jeremy, morgamic, nelson Sumo Performance issues Log out [1] Caching [2] SUMO hasn’t been an issue for IT; load for db is fine; sometimes … Read more
SUMO — now with l10n!
support.mozilla.com now better supports localization. There is still work to be done, but we’ve made a number of important accomplishments this week that are worth mentioning: Automatic language detection based … Read more