Test Firefox Support Live Chat Today!
Today, December 21st, from 1 PM – 6 PM PST, we’d like as many people as possible to test both the software that helpers will use to interact with users, … Read more
David Tenser
Coming up: Live Chat Test Day
We’re getting close to opening the Live Chat portion of support.mozilla.com, and we’re very excited about that. We’ve chosen a complete software solution that allows users to access one-on-one support … Read more
Coming up: Launch of Firefox Support Forum
This week, we will be launching the Firefox support forum on support.mozilla.com. In this forum, Firefox users will be able to ask support questions not yet covered in the knowledge … Read more
One down, 32 to go!
Thanks to Ehsan Akhgari, the first of the 33 remaining articles has been added to the Knowledge Base. Thanks, Ehsan! There are still 32 articles to be written. This is … Read more
Minutes of Weekly Meeting 12/17
Sumo Weekly metrics [1] We can now collect number of new/modified KB articles, number of forum posts, and number of active KB/forum users [2] Depend on [3] to get Participation … Read more
Write a Firefox support article!
The Knowledge Base of Firefox Support is shaping up nicely. With over hundred articles written so far, many of the most common tutorials, how-to’s, and troubleshooting articles are readily available. … Read more
Minutes of Weekly Meeting 12/10
Sumo Weekly metrics [1] The 0.2 resync [2], planned early this week, will give us a lot more useful statistics 0.1 [3] and 0.2 [4] status morgamic has promised to … Read more
Weekly SUMO Meetings Moved
Starting next week, the weekly SUMO meeting will be scheduled on Mondays, at: 10 AM Mountain View (PST) 12 PM Winnipeg 1 PM Toronto (EST) 7 PM Europe (CET) These … Read more
Improvements in Firefox Support
Last week, we upgraded support.mozilla.com with the latest changes from the staging server. I thought this would be a good opportunity to highlight some of the more useful changes. Tags … Read more