Sumo Weekly metrics [1] Changed time span from Thursdays-Wednesdays to Sundays-Saturdays since we’ve changed meeting day to Tuesdays “firefox 3” and “beta” both in top 5 search terms Support:Search Requirements … Read more
We are currently working hard to build a kick-ass Firefox support site at support.mozilla.com, also known as SUMO. However, the site is only usable for English speaking people today, representing … Read more
Sumo New meeting time Proposed change: Tuesdays, 23 CET / 5 pm EST / 2 pm PST Still doesn’t work for Jason He might be able to ask to get … Read more
Last time I blogged about the SUMO milestones, the plan was to improve localization support (l10n) for the Knowledge Base before we rolled out Forums and Live Chat. Since then, … Read more
This week the SUMO team has been working together in the Mozilla Toronto office. Also, Nelson Ko from the TikiWiki community joined us for a couple of days. It has … Read more
Editor’s Note: Written by Chris Illias. If you are writing a knowledge base article, the current method of providing a link to another KB article unfortunately does not support anchors … Read more
The knowledge base of support.mozilla.com is using TikiWiki, an open-source content management system. We are excited to let you know that tonight around 7 pm PST, we will upgrade TikiWiki … Read more
It would be very cool if we could make videos/screencasts for a few of the more popular “help” articles in the knowledge base. I did some basic software research and … Read more
As always, the weekly meeting agendas and minutes can be found at http://wiki.mozilla.org/Support/Weekly_Meetings. Sumo Status of 1.10 tiki upgrade Upgrade scheduled for next Tuesday (for real this time, because morgamic … Read more