Test Firefox Support Live Chat Today!

Today, December 21st, from 1 PM – 6 PM PST, we’d like as many people as possible to test both the software that helpers will use to interact with users, as well as the web interface that users will use to reach help. We need your help to make sure we’ve fixed, or are at least aware of, any kinks.

What we need to test

We’ll be testing both sides if the Live Chat experience:

  • the software for Firefox helpers, and
  • the web solution for people needing help.

Preferably, people will test both the Spark software as a helper and the web client as an end-user at the same time, so they can see if their actions caused the desired results.  You are more than welcome, though, to only pose as a user, or only test out the Spark client!

See our testing page for more info on what to test and how to report your findings.

Test the Live Chat!What you need to get started

If you’d like to help test the Spark client as a helper, you need to download and configure the client. Once you create an account you’ll be able to use the Spark client right away to chat with other helpers. See this page for instructions on using Spark.

If you’d like to test the web client for users, all you have to do is go to our start page and click on the Foxkeh to launch the chat window, fill in the required fields, and submit the question. See our Live Chat user start page.

Getting help and giving feedback

There are several places you can ask for help, more information, or give feedback about Live Chat.

  • For real-time help come see us in #sumo on Mozilla’s IRC network.
  • If you’re logged in to the server with the Spark client, you can use it to chat with other people who are logged in as well. On the test day check for a “conference room.”
  • To leave feedback, or for less pressing questions, feel free to use the newsgroup or leave a comment comment on this blog post.

Thanks for your help!

2 responses

  1. Nicki wrote on :

    I played around with the Live Chat interface, it worked very nicely. I work for a university in Birmingham, our IT staff is pretty strict (blocking certain ports, etc.), but I had no problem at all using the web-based live chat interface.

    I’m pretty familiar with Jive’s software. My husband runs his own Spark server at home, so I’ll be sure to install the Spark client tonight when I get home and play with that as well!

    Everything I’ve seen so far looks good. :)

  2. Rich wrote on :

    * Fill out the form wrong (eg miss a required field) – Brings up a box telling you to fill it in
    * Try and let the chat time out – “Chat ended”
    * Close the chat, are the dialogs accurate? – Yep
    * Does the “I’m already being helped by” field take you back to the agent you were with if you enter their name in it? – In my testing yes