- Sumo
- Weekly metrics [1]
- Community Survey [4] focusing on user-to-user support
- Purpose is to get a better understanding of how Mozilla is doing with community support in the different languages and what we can do to improve the situation
- Survey to be translated to around 10 languages this week
- Survey should be launched later this week and will run for a couple of weeks
- Knowledge Base
- In-product help plan
- Proposing to link directly to SUMO in a standard Firefox tab or new window.
- Saves us from having to deal with a separately cached, static version of the site on a separate server
- No problem with search (we use what we have today)
- Less work for the Firefox development team (can just strip out the help viewer and change some links
- Obviously depends on webdev to fix memcache and other performance issues
- Waiting for comments from the development team (mconnor + beltzner)
- Proposing to link directly to SUMO in a standard Firefox tab or new window.
- In-product help plan
- Forums
- 0.3 status [5]
- Forum launch activities
- On track
- Resync staging -> live today or tomorrow
- Add links to the forums and announce it on Wednesday
- Plan is to link to the mZ forums and the SUMO forums simultaneously first, and see how we handle the load
- Live Chat
- Get the server up and running (today?)
- Lucy and Nelson to work on getting a separate template ready so we can put the script for Live Chat on it
- Test day for “some” users (Wednesday?)
- Lucy to write announcement and make sure we have what we need to test the product during a few hours of that day
- Add links to Live Chat on the side bar, making the launch official (Friday?)
- Assuming we’re not running into any serious problems with the test day, this should be the target
- Can work more on polish and release next week too, as long as we do it within Q4
- Get the server up and running (today?)
Categories:
Meetings