Open Badges 1.0: Minimum Awesome Achievement
Just before the Mozilla Summit back on September 30, we launched the first phase of SUMO Open Badges. They are: Minimum Awesome Achievement Badges for 2010, 2011, 2012 and 2013: … Read more
Articles in “Forums”
Gravatar for Avatar
For a long time we have had small avatars on SUMO, but with the shiny new profile pages they look out of place. So we are going to support bigger … Read more
The all new SUMO
Today we are going to make one of the biggest changes yet to SUMO, the Mozilla Support site, and this blog post is about what changes we are making. The … Read more
The new magic SUMO tool for frequent questions, and an interview with its developer, Tobias Markus
For a few weeks now we have been replying to almost every single question that is asked in the Mozilla support forums. That is up from about 50% last year … Read more
Firefox support questions: on our way to 100%
Late last year, we set a goal for 2012 to achieve a 100% response rate in our community-powered support forum. In other words, every user who asked a question in … Read more
The 8th SUMO sprint
Last Tuesday we finished the 8th SUMO sprint of this year. I’s been a short sprint, because for half of it Mozilla web developers met for a work week in … Read more
SUMO Thread analysis: Better Tools
At SUMO we always want to help our contributors help our users. To further this goal, we have begun analyzing SUMO threads, to see how we can help contributors improve … Read more
Thursday, March 29th is SUMO Day!
It’s time for a new SUMO day! This will happen on Thursday, March 29. We’ll be answering questions in the support forum and helping each other in #sumo on IRC … Read more
SUMO Day – Mar. 15, 2012
This Thursday, March 15th is the next SUMO Day. We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST … Read more