Writing and updating articles
Planet Mozilla viewers – you can watch this video on YouTube. This is a followup to my post, “What should we document?” and is part of our technical writing program … Read more
Articles in “Knowledge Base”
What should we document?
Planet Mozilla viewers – you can watch this video on YouTube. This is a followup to my post on figuring out what’s new in Firefox and is part of our … Read more
Figuring out what’s new in Firefox
Planet Mozilla viewers – you can watch this video on YouTube. Rosana and I have been working to build a technical writing program for SUMO. We now have a group … Read more
One awesomely designed support center and what makes it rock
Cross-posted from djst.org: Inspired by Desk.com’s article titled 12 Awesomely Designed Support Centers and What Makes Them Rock, I decided to take the opportunity to demonstrate why our very own … Read more
SUMO Write Help Articles Day, Thursday November 15th!
Thursday is SUMO Write Help Articles DAY! Woohoo! Anyone and everyone can help! Here are the goals: Create new articles for Firefox for Android! Anything you want to write about … Read more
SUMO now helping an additional 7.3 million visitors
About 3 weeks ago we made the switch to a new information architecture and new design. The goal was to improve the browsability of the site and help people find … Read more
The all new SUMO
Today we are going to make one of the biggest changes yet to SUMO, the Mozilla Support site, and this blog post is about what changes we are making. The … Read more
The 8th SUMO sprint
Last Tuesday we finished the 8th SUMO sprint of this year. I’s been a short sprint, because for half of it Mozilla web developers met for a work week in … Read more
SUMO sprint 2012.4
This is a quick update on what we are currently working on in the 4th SUMO sprint of this year, the results of this sprint will go live between February … Read more