Writing and updating articles
Planet Mozilla viewers – you can watch this video on YouTube. This is a followup to my post, “What should we document?” and is part of our technical writing program … Read more
Thursday, Jan 31st is SUMO Day!
It’s Thursday, it’s SUMO Day! Today, January 31st, we’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC … Read more
SUMO in 2013: Delight our users
In case you’re still hiding in that safety bunker and missed all the fireworks, it’s actually 2013 now and we all survived (well, most of us; that you’re reading this … Read more
What’s up with SUMO – Jan. 28
Big things this week Notes and video from this SUMO meeting. Thanks to everyone who participated in Help Document day: satdav, feer56, wbamberg, alicewyman, scoobidiver, expressive, Tonnes, ideato, adampeeblewrites, verdi, … Read more
What should we document?
Planet Mozilla viewers – you can watch this video on YouTube. This is a followup to my post on figuring out what’s new in Firefox and is part of our … Read more
Thursday, Jan 17th Is SUMO Day!
It’s a new SUMO Day! Every other Thursday our amazing SUMO community is working together in trying to answer every single question that is coming in on the support forum. … Read more
Figuring out what’s new in Firefox
Planet Mozilla viewers – you can watch this video on YouTube. Rosana and I have been working to build a technical writing program for SUMO. We now have a group … Read more
One awesomely designed support center and what makes it rock
Cross-posted from djst.org: Inspired by Desk.com’s article titled 12 Awesomely Designed Support Centers and What Makes Them Rock, I decided to take the opportunity to demonstrate why our very own … Read more
What’s Up With SUMO – Jan. 14
Big things this week Notes and video from this SUMO meeting. We’ve increased our search click-through rate 30% over the last year! Lots of support questions this week mainly due … Read more