Author Archives: Majken "Lucy" Connor

Live Chat update!

Posted on August 18, 2008 by Majken "Lucy" Connor

It’s been busy for us in the last few months.  Not only was Firefox 3 released, but the software we’ve been using for Live Chat is now open source! We’re looking forward to being able to dig in and help … Continue reading →

Posted in Contributor News, Development, Live Chat | Comments Off

Support Firefox Day on now!

Posted on June 20, 2008 by Majken "Lucy" Connor

Everyone should head on over to the Support Firefox Day 3 homepage and get in on the action! Support Firefox Day 3 is focusing on acquainting users with the awesome changes in Firefox 3 and even includes some tips for … Continue reading →

Posted in Uncategorized | Comments Off

Live Chat meeting today!

Posted on June 13, 2008 by Majken "Lucy" Connor

Just a reminder that the Live Chat meeting is today at 12pm PDT/GMT -7 (3pm EDT/GMT -4). We’ll be discussing any special measures we want to take during release week as well as answering any other questions that come up. … Continue reading →

Posted in Live Chat | 1 Comment

Live Chat meeting Friday

Posted on June 9, 2008 by Majken "Lucy" Connor

After having a few chances to speak together on the phone, our Live Chat contributors agreed it was something we should do more often.  On that note, I’d like to invite you all to our first open meeting dedicated to … Continue reading →

Posted in Contributor News, Live Chat, Meetings | Comments Off

Suggestions and improvements for Live Chat

Posted on May 20, 2008 by Majken "Lucy" Connor

With SUMO, we make it a practice to regularly reevaluate what we’re doing well, and what we still need to improve on.  We’ve made some changes to the Live Chat software in the last little while, like playing with the … Continue reading →

Posted in Discussions, Live Chat | Comments Off

Live Chat “trial” shift

Posted on April 16, 2008 by Majken "Lucy" Connor

This week and next week (April 16th to 25th) I’ll be leading a “trial” shift from 10am to 12pm PDT (19:00 to 21:00 CEST) to give our European community a chance to help users through Live Chat. At this time … Continue reading →

Posted in Contributor News, Live Chat | Comments Off

Live Chat Queue Timeout should be fixed!

Posted on April 8, 2008 by Majken "Lucy" Connor

For some time now, users have been redirected out of the queue if one of our helpers hasn’t accepted their chat after 4 minutes.  Obviously this is a very short amount of time given the number of requests we can … Continue reading →

Posted in Contributor News, Live Chat | Comments Off

Firefox 3 is great — and so can you!

Posted on April 3, 2008 by Majken "Lucy" Connor

Hearing all the great things about the upcoming Firefox 3 and wishing you’d been a part of it?  It’s not too late!  Even when all the development and testing is done, there’s still a very important job left. Providing user … Continue reading →

Posted in Announcements | 2 Comments

Transcripts now available!

Posted on March 25, 2008 by Majken "Lucy" Connor

We’re happy to announce that the transcript feature for Live Chat is now enabled and working. When your chat is finished, the closing page will now include a field for you to provide an email address to have the chat … Continue reading →

Posted in Live Chat | 1 Comment

Live Chat meeting follow-up

Posted on February 21, 2008 by Majken "Lucy" Connor

We’ve created a spreadsheet of the issues we felt would be worth having fixed in the next 3 months.  Beside each issue is a priority number which corresponds to the description in the legend.  If something isn’t on the list … Continue reading →

Posted in Discussions, Live Chat, Meetings | Comments Off