Category Archives: Discussions

Meeting to discuss bugs and missing features in Live Chat software

Posted on February 19, 2008 by Majken "Lucy" Connor

As the, fairly lengthy, title of this post indicates we’re having a phone meeting to hash out which bugs and missing features in the Live Chat software are most important, or are giving us the most trouble currently.  The goal … Continue reading →

Posted in Discussions, Live Chat, Meetings | Comments Off

Firefox 3 Help Documentation?

Posted on January 4, 2008 by David Tenser

As we’re getting a better overview of what to expect with the upcoming Firefox 3 release, it’s time to decide what end-user documentation we want to include in all locales. In Firefox 2, there is an in-product help available (Help … Continue reading →

Posted in Discussions | 7 Comments

Show people how to use Firefox!

Posted on October 23, 2007 by David Tenser

It would be very cool if we could make videos/screencasts for a few of the more popular “help” articles in the knowledge base. I did some basic software research and found a program called Jing, which is free, easy to … Continue reading →

Posted in Contributor News, Discussions | Comments Off

Most recent forum design mockups

Posted on October 11, 2007 by David Tenser

We are currently working on the visual design of the Firefox Support Forums. This is what we’ve got so far:     After some more polishing, this should be pretty good. Please let us know what you think!

Posted in Discussions | 2 Comments

We need your feedback

Posted on October 1, 2007 by David Tenser

We’d love to get your feedback on the planning and rolling out of support.mozilla.com. If you want to be part of that or just want to know more about the discussions, join the mozilla.support.planning newsgroup where the daily Sumo discussions … Continue reading →

Posted in Discussions | Comments Off