Suggestions and improvements for Live Chat
With SUMO, we make it a practice to regularly reevaluate what we’re doing well, and what we still need to improve on. We’ve made some changes to the Live Chat … Read more
Articles in “Discussions”
Screencasts
Remember the discussion a few days ago about a SUMO screencast contest? We’ve thought about it a little bit more and decided that it’s going to happen! This is going … Read more
Reflections on the first SUMO Day
I said before that the SUMO Day was a success, and wanted to provide some highlights to better illustrate it: More than 80 articles in the Knowledge Base were edited … Read more
Building a large(r) SUMO community
We’ve been thinking a lot lately about creative ways to grow the SUMO community. Of course, this has constantly been hot topic within the SUMO team since we really depend … Read more
Why you should listen to Seth
Seth Bindernagel wrote an excellent post about his experiences when helping us out during last week’s SUMO Day. He chose to focus mostly on the Live Chat component of SUMO, … Read more
Moving Firefox 3 product help to the web
With Firefox 3 Beta 5 just released, a lot of people have probably noticed that we’re no longer using the built-in product help, but instead linking to help content on … Read more
Pick a day for the SUMO Day
The Firefox Support project (a.k.a. SUMO) community has grown lately, with new knowledge base content writers and localizers, forum moderators, and live chat helpers. This is really exciting news, as … Read more
Live Chat meeting follow-up
We’ve created a spreadsheet of the issues we felt would be worth having fixed in the next 3 months. Beside each issue is a priority number which corresponds to the … Read more
Meeting to discuss bugs and missing features in Live Chat software
As the, fairly lengthy, title of this post indicates we’re having a phone meeting to hash out which bugs and missing features in the Live Chat software are most important, … Read more