Articles in “Discussions”

The about:sumo experiment

A while back, the idea of creating an about:sumo newsletter was proposed. Since then, we’ve been so busy with other parts of SUMO, that we never got to follow through … Read more

Not everyone wants to search

I’ve talked before about the so-called Support Funnel and how the Knowledge Base is the heart of SUMO, ensuring that people find solutions to the most common problems without necessarily … Read more

SUMO Newsletter?

There’s been a discussion in the newsgroup (a place where many of the discussions behind the SUMO project are taking place that for various reasons aren’t happening in the … Read more