Thanks everyone
Our first SUMO Day last Friday was a success. We’re working on a more complete wrap up of the experience and will post a more fleshed out report soon. A … Read more
Articles from April, 2008
SUMO Day — there’s still time!
It’s been a really fun and hectic SUMO Day so far, but there is still time for you to join! We’ll be available in #sumo until 6 PM PTD, which … Read more
Today is the first SUMO Day!
This day is all about getting to know SUMO (support.mozilla.com) and how to use the site to help other Firefox users enjoy their favorite browser — Firefox, that is. :) … Read more
Live Chat Queue Timeout should be fixed!
For some time now, users have been redirected out of the queue if one of our helpers hasn’t accepted their chat after 4 minutes. Obviously this is a very short … Read more
If you’re a Firefox Support contributor, tell us.
Some people may have noticed that the Contributor Tools box on support.mozilla.com is missing. That’s actually because of a new preference in the Account Settings panel, in which you can … Read more
Firefox 3 is great — and so can you!
Hearing all the great things about the upcoming Firefox 3 and wishing you’d been a part of it? It’s not too late! Even when all the development and testing is … Read more
Moving Firefox 3 product help to the web
With Firefox 3 Beta 5 just released, a lot of people have probably noticed that we’re no longer using the built-in product help, but instead linking to help content on … Read more
Minutes of Weekly Meeting 2008-03-31
Attendees: djst, cilias, np, Lucy, nkoth, Cww, zzxc, morgamic, laura Unfortunately, my computer crashed shortly after the meeting, so I lost the meeting notes that I wrote in an unsaved … Read more