Another fantastic Support Firefox Day completed
One week after our fourth Support Firefox Day (SFD for short), it’s time for reflection! This time around, Cheng was doing most of the work of pulling it all together, … Read more
Articles from November, 2008
Minutes of SUMO meeting 2008-11-24
Attendees: djst, cilias, cww, zzxc, lucy Sumo Weekly metrics All articles in “Bottom 5 rated “understandable” articles” had more yes votes, than no votes. Could be because people who find … Read more
Support Firefox Day 4 – Europe
In just 15 minutes, the European session of our Support Firefox Day starts, where we’ll introduce people to SUMO localization and discuss Mozillas goals for 2010. For the full schedule, … Read more
Support Firefox Day 4 – Asia
Today (or tomorrow, depending on where in the world you live) is the fourth Support Firefox Day, which starts in Asia in just ten minutes. For the full schedule, see … Read more
Minutes of SUMO meeting 2008-11-17
Attendees: djst, cilias, zzxc, cww, nkoth, lucy Sumo Last meeting summary (for djst!) Weekly metrics chofmann/djst working on start page improvements. We have some specific things we’d like to test, … Read more
Minutes of SUMO meeting 2008-11-10
Attendees: cilias, zzxc, cww, nkoth Sumo David is in MV for a Marketing Work Week Weekly metrics Last week’s weekly support issues Bookmarks issue (places.sqlite) is way up. Still investigating … Read more
Article Editor Mockups
Over the past two months we have been gathering feedback and ideas on how to improve the article editing experience in the Support Knowledge Base, to make Knowledge Base features … Read more
Minutes of SUMO meeting 2008-11-03
Attendees: djst, cilias, zzxc, cww, nkoth Sumo Weekly metrics Last week’s weekly support issues SFD planning Blogged about it Talked to Axel + Seth about getting the word out Needs … Read more
Coming soon: Support Firefox Day 4
The next Support Firefox Day will focus on localization of the Support project. Primarily, in this case, localization is translation of support articles into a number of languages for our users worldwide. Firefox is available in over 30 languages and with so many users, support documentation is also needed in all these languages. We have a secondary objective of starting an open discussion about Mozilla 2010 goals and collect feedback from our community of contributors and soon-to-be contributors. Read more