Hello, present and future Mozillians! Last time we had a closer look at a metrics-based report analysis from the Analysen & Tal agency that took a deep dive into support.mozilla.org’s … Read more
Hello, present and future Mozillians! As you may have heard, Mozilla held one of its All Hands biannual meetings, this time in San Francisco. The support.mozilla.org Admin team was there … Read more
Hi everyone, People say that spring is a good time to try new things and refresh one’s body and mind. While our site does not really have a body (unless … Read more
Hey there, fellow Mozillians! Throughout the years, we have been extremely lucky to have an amazing array of great people joining us and contributing in many various ways. There has … Read more
Hey there, SUMO Nation! We are happy to see you reading these words at the beginning of 2018 – and curious to see what it brings… But before we dive … Read more
Hey there, fellow helpful Mozillians :-) Last week, three of the support.mozilla.org administrators and coordinators (Rachel, Madalina, Michał) met in Berlin to talk about our status and plans for 2018. … Read more
Hello, SUMO Mozillians! We have an important update regarding our site to share with you, so grab something cold/hot to drink (depending on your climate), sit down, and give us … Read more
Hey there, SUMO Nation! As you may have noticed, we are (for the time being) back to the previous engine powering the support site at support.mozilla.org You can follow the … Read more
Hello, SUMO Nation! Today’s post has a slightly different format for two reasons: We are rethinking the way these (regular) blog posts work and the way they should be shaped … Read more