What’s up with SUMO – August 29th
Hey, everyone! Michał here. I’m not as good with cameras and videos as Michael Verdi (yet!), so for now you’ll have to read me. I’m pretty sure you don’t mind. … Read more
Articles in “General”
Your feedback for the new SUMO support forum needed
Hi, We need your help in designing the presentation of the support forum statuses. If you have been following the contributor or the platform meeting, this is probably old news … Read more
Building a new Firefox update experience
Planet Mozilla viewers – you can watch this video on YouTube. Last week I introduced the new Firefox update experience that we’re working on. Since then, we’ve had a few … Read more
Escalating Forum Posts
Hello I’m Patrick with SUMO’s Helpdesk. I’ve gotten to meet a few of you at the Summit in Toronto, but for those who I haven’t met yet I wanted to … Read more
Gravatar for Avatar
For a long time we have had small avatars on SUMO, but with the shiny new profile pages they look out of place. So we are going to support bigger … Read more
Firefox Sentiment Reports
Hello all from the User Advocacy team! We have a special new tool to discuss today that will help us gauge the impact of each Firefox release on our amazing … Read more
Firefox OS English User Guide
Today we begin a week-long celebration of our awesome Firefox OS Knowledge Base contributor community. So, I baked some brownies for all of you who contributed to any of the … Read more
One awesomely designed support center and what makes it rock
Cross-posted from djst.org: Inspired by Desk.com’s article titled 12 Awesomely Designed Support Centers and What Makes Them Rock, I decided to take the opportunity to demonstrate why our very own … Read more
SUMO now helping an additional 7.3 million visitors
About 3 weeks ago we made the switch to a new information architecture and new design. The goal was to improve the browsability of the site and help people find … Read more