Attention Localizers, big changes ahead for SUMO
If you’re a localizer, the next two weeks are extremely important. Please take a the time to read this post so you can prepare your locale for the new Knowledge … Read more
Community interviews: Tom Ellins (TMZ)
At Mozilla we have an amazingly strong community that really makes up the core of the project. However, the incredible work of our core contributors is often not visible to … Read more
Awesome test day for the new SUMO KB
A huge thank you to everyone who participated in the awesome Kitsune KB testday last Friday. It was a lot of fun and really energizing with everyone testing and reporting … Read more
What’s up with SUMO – Nov. 16
The big things this week: The test day was great Thanks everyone! Keep on testing New test site: support-stage.mozilla.com Handy links for testing Updated start page for Firefox Beta support … Read more
SUMO KB test day today
We’ve been hard at work for quite some time on our new Knowledge Base and this week we went the extra mile to get it feature complete. We have all … Read more
What’s new in Kitsune
In my last post I wrote about the process of creating our new Knowledge Base but that did not answer the question of how the new KB will improve the … Read more
What’s up with SUMO – Nov. 9
The big things this week: The new Knowledge Base will be feature complete on Thursday. We’ll be having a test day on Friday, Nov. 12 from 8am – 5pm PST. … Read more
Beyond the ordinary: reaching out to Facebook users
Today we are celebrating Firefox’s 6th birthday. We’ve come far in that time with over 400 million people now using Firefox. Of course providing help to 400 Million people means … Read more
Creating the new SUMO Knowledge Base: From zero to code
When we launched SUMO back in the days of Firefox 2, our TikiWiki based software was a great choice. But by the beginning of 2010 it became clear to us … Read more