Reaching Gold on SUMO
SUMO was started 3 years ago to gather Mozilla’s support efforts in one place and offer the best possible help platform for Firefox users. In time the self help part … Read more
Live Chat at the Summit Science Fair
I hosted a presentation about realtime support at the awesome Mozilla Summit in Whistler. Live Chat tends to be one of the most popular areas that new support community members … Read more
Writing Awesome Documentation
Image by Roland Tanglao For those of you who didn’t go to the Mozilla Summit (which was amazing BTW) or didn’t see my presentation, I wanted to recap it for … Read more
Another support home run: Firefox Home
Firefox Home hit the Apple App Store late last Thursday night and quickly shot up to number 10 on the free apps list. So early on Friday we were getting … Read more
Mozilla Summit aftermath
Our community, being too much awesome! Just last week we came back from an awesome summit, where 600 Mozillians met to discuss the current status and the future of the … Read more
Mozilla Summit Video
HD Ogg The Mozilla Summit was amazing and this video doesn’t do it justice. There were so many cool things – science fair, world expo, dozens of breakout sessions, lightning … Read more
SUMO Photos
The Mozilla Summit was amazing. Here are a few photos of some of the SUMO people. You can see all 5000+ summit photos posted on flickr here.
Meet SUMO in Whistler
The summit is going to start very soon now, and we can’t wait to meet the community; some for the first time even! If you are part of the Firefox … Read more
Why is everyone so positive?
I just got this Email from Matthew, our SUMO live chat expert, and wanted to share with the bigger Mozilla community: Just wanted to share a quote from #sumo by … Read more