Tracking Firefox complaints on Twitter
How do we spot trending support issues even faster? With the rise of social networking, Twitter has become a common place for Firefox users to bring up issues with their … Read more
SUMO 2.1: New Discussion Forums
On Wednesday this week, we migrated the discussion forums on support.mozilla.com to our new platform. The forums we moved over are Contributors Off Topic Knowledge Base Articles We did not … Read more
Change is good
Today we are rewriting our top 5 articles to make them more helpful. SUMO has 5 million visitors every week. That’s a lot of people who hopefully are happy Firefox … Read more
Minutes of SUMO meeting 2010-06-14
Sumo Weekly metrics Database issues are causing problems, so ignore data for now. Firefox takes several minutes to start up has jumped to bottom-rated solved a problem. It’s written for … Read more
SUMO in Berlin
While we serve millions of Firefox users every week with our support website, it’s sometimes a good change to speak with users face to face about their Firefox questions and … Read more
Minutes of SUMO meeting 2010-06-07
Sumo Weekly metrics Is tough to understand the dates. (Metrics are usually gathered Sun-Sat, but the dates on the Google doc are Mondays.) Cell A1 now clarifies date We are … Read more
Minutes of SUMO meeting 2010-05-24
Sumo Kadir and Chris are enjoying a public holiday today Balkans Meetup update: Three presentations: How to get started with SUMO About the future of Support Why support is important … Read more
Minutes of SUMO meeting 2010-05-17
Sumo Weekly metrics There was a bug in the way forum posts were counted. That is now fixed. Number of new forum threads went down a lot. Cww to investigate. … Read more
We’re rewriting SUMO from scratch and we need your help to get it right!
With 4 million visitors a week, 300 articles, translations in dozens of languages and many many contributors, we have very high demands when it comes to our knowledge base. That’s … Read more