The Mozilla Support Blog

One of our goals over the past few months was to get the knowledge base average CSAT score up to 85%. CSAT is short for Customer Satisfaction, and the way … Read more

For the past few weeks we have been gathering a list of changes from Firefox 3.5 to 3.6. The next step is to go through the list of articles and … Read more

Facebook has become an extremely popular social network the last couple of years — and we all know how quickly Firefox is growing its market share. Therefore, a little deductive … Read more

Last week, Microsoft released Windows 7, the latest version of the Windows operating system. The majority of our visitors to Firefox Support are Windows users today, and “Windows 7” is … Read more

Firefox 3.6 is the next significant Firefox milestone release, and the first beta release is coming soon. We need to start thinking about what updates we need to make to … Read more

Since Live Chat started, over 1000 people have helped us in at least one chat, and over 200 have been regular helpers. We have answered almost 50,000 total chats (between … Read more