Minutes of SUMO meeting 2010-01-04
Sumo Welcome back! Weekly metrics cilias to include data for trended search terms “url is not valid” is top trended search term. Not addressed in KB. forum thread indicates that … Read more
Behold: the SUMO 2010 roadmap!
Back in October, we started the effort to solicit feedback and ideas from various people, including of course our wonderful SUMO community. I wrote about the three primary objectives for … Read more
Adding flexibility to Live Chat operating hours
Live Chat allows Mozilla community members to connect in real-time to a Firefox user seeking help. We currently set three to four hours per day, based on community input, during … Read more
Forum survey results
A month ago, we asked you to fill out a survey regarding the improvements to the SUMO forums that we made in the 1.4 – 1.4.2 releases. Overall, the features … Read more
Minutes of SUMO meeting 2009-12-21
Sumo Weekly metrics Last week’s weekly support issues Norton causes startup crashes. Cheng to follow up with Kev. Facebook chat is “slow.” Could be an old version of Flash. cilias … Read more
Join the SUMO team: Support Community Manager
SUMO is growing rapidly. In 2009, the size of the community doubled. Today there are over 100 active monthly contributors to SUMO, many of whom are localizers who translate support … Read more
Join the SUMO team: Support Tech Editor
Firefox Support has over 4 million visitors per week, and about half of those people speak English. This makes the English Knowledge Base a very important part of SUMO. In … Read more
VLC has made it easier to create open video screencasts
As many of you probably already know, SUMO provides the ability to add screencasts to knowledge base articles. As part of Mozilla’s mission for an open web, we support screencasts … Read more
Minutes of SUMO meeting 2009-12-14
Sumo 2010 Q1 Goals [1] The proposed list is based on feedback from many sources, most importantly the SUMO community and various stakeholders @ Mozilla Still just a draft — … Read more