Welcome to the SUMO team, Kadir!
We’re very excited to announce that Kadir Topal of German Mozilla community fame is joining the SUMO team today full time as our Support Community Manager. His primary responsibility will … Read more
SUMO meetings moved to tomorrow
This week’s SUMO and SUMOdev meetings have been moved to Tuesday. SUMO Meeting: 2 pm PT / 5 pm ET / 23:00 CET (Phone call details) If there is anything … Read more
The bright future of the SUMO platform
When the SUMO project started back in 2007, one of the first big questions was what web platform to use as a foundation for the upcoming Firefox support website. The … Read more
SUMO meeting moved this week
Because of President Days and Family Days and what not, we have moved this week’s SUMO meeting to today at 9 am PT / 12 pm ET / 18:00 CET. … Read more
Graphing the impact of Firefox releases on SUMO traffic
For a few days now, we’ve been noting that the Firefox 3.6 release went smoother than 3.5. Now we can quantify it. By looking at the amount of traffic to … Read more
Weekly SUMO development team meeting moved
The SUMO development team meeting (also known as the SUMOdev meeting) has been moved from Tuesdays at 9 am Pacific to Mondays at the same time. This is because one … Read more
Minutes of SUMO meeting 2010-01-25
Sumo Weekly metrics Ability to see ratio of people coming to support vs the ADUs? Better question: How good was one release compared to another in terms of added support … Read more
Firefox 3.6 releases Thursday 21 Jan 2010
Firefox 3.6 is coming out tomorrow, which means it is going to be a very busy time for support. As with every major launch, we see a spike in support … Read more
Minutes of SUMO meeting 2010-01-11
Sumo Weekly metrics Last week’s weekly support issues Forum and live chat issues differ. On forum, most people are have problems with Facebook and other websites not working, rather than … Read more