We just made the switch to Firefox a lot better for millions of users
Sometimes taking a closer look at things that have remained unchanged for over a decade can be quite surprising — and the end result can help millions of people every … Read more
Minutes of SUMO meeting 2010-03-15
Sumo Weekly metrics Not a major bump from the 3.6 update. Maybe we’ll see more in next week’s traffic. About 70% of the people who use the “None of the … Read more
Another Forum redesign mockup
Based on some feedback to the last design, we’ve come up with an alternative concept for the forum redesign. While it has many of the same features as the last … Read more
Minutes of SUMO meeting 2010-03-08
Sumo Weekly metrics Forum contributor participation is going down. Cww to verify that the metrics are correct cilias to talk to metrics team about getting a heat map for the … Read more
We are no longer using Bugzilla for article requests
We’ve recently changed the way we track requests for new Knowledge Base articles for Firefox Support: Instead of using bugzilla, we’re now using a forum hosted on the site instead. … Read more
Help update articles for the EU browser ballot
If you’d like to make a difference to millions of potential Firefox users, please keep reading. Starting this month, Microsoft will be rolling out the EU browser ballot across Europe. … Read more
Redesigning the support forum
With the rewrite of the SUMO platform underway, this is a great time to rethink how we want to handle our support forum. While the existing forum format is good … Read more
Minutes of SUMO meeting 2010-02-23
Attendees: djst, cww, Topal, cilias, zzxc, TMZ, Tanner, Tobbi, and asadotzler Sumo Welcome to the team, Kadir Topal! Applause… Weekly metrics KB helpfulness has been going down and we don’t … Read more
The Evolution of SUMO
(Guest post by James Socol of the webdev team. Comments or questions? Head on over to James’ original blog post and comment there!) When I joined the SUMO team six … Read more