If you’d like to make a difference to millions of potential Firefox users, please keep reading.
Starting this month, Microsoft will be rolling out the EU browser ballot across Europe. Instead of having Microsoft make the browser choice for every Windows user, people will finally be able to decide for themselves which browser they would like to use.
It’s likely that we will see an increase of Firefox users in Europe visiting the Firefox Support website because of the browser ballot, and it’s also important to note that many of these users will probably be less experienced with computers. As a result, support is going to play a key role in helping these new users understand how to use Firefox.
We wanted to take advantage of this unique opportunity and be prepared for these new users. One way we did that was to focus on a small set of key articles, and simplify them so novice users will have a better chance of understanding them.
Those articles are:
- How to set the home page
- Importing favorites and other data from Internet Explorer
- How to make Firefox the default browser
- For Internet Explorer Users
- Installing the Flash plugin
We also wanted to make sure that the same improvements were made on the translated versions. Our goal was to work with our l10n community to ensure that the top 5 languages in Europe had those articles up to date, which would cover about 70% of the users.
But as we started to talk about this effort with European communities, even more locales wanted to join us to have the improved support content available in their language as well. So, thanks to the hard work from our amazing localizers in Germany, France, Spain, Italy, Netherlands, Poland, Finland, and the Czech Republic, our support content is now covering over 80% of users in Europe!
However, there’s still time to have the content translated into your language! If you would like to see the content available in your language, we would love to help get you started. We’ve prepared a page explaining how to translate the content, and if you have any questions, just ask in the Contributors forum or the #sumo IRC channel.
The browser ballot will affect the browser choice of millions of people in Europe. If you can, please help our new users have a great first experience with Firefox.