Well hello there savvy web user. Welcome to the new home of the User Advocacy blog. Glad you could stop in. I’m sure you are probably thinking to yourself, “What the heck is User Advocacy?” Great question!
At the most basic, as a part of the greater User Success organization, the User Advocacy team talks to Firefox Users from around the world to figure out what we can do to make our products and services better. In fact, we’ve probably spoken already. Have you ever been to Input, posted on the SUMO forums, or answered one of our about:home surveys? Yep, that’s us. A more eloquent way of describing what we do is:
At Mozilla, our brand promise is a single statement that captures the essence of our experience. It is the internal compass we use to guide the development of our brand. This is not an ad. This is not a tagline. This is our promise to our users. It’s that simple. Firefox answers to no one but you.
The User Advocacy Team ensures that we never forget this promise to our users. UA is the conduit for the true voice of the user, ensuring that they are heard at all levels of the organization. We distill information gained through user feedback from our various communication channels, then we turn these insights into actions. As a team, we always deliver on our brand promise.
So what does that mean in practical terms? Let me give you some examples:
UA works Reactively
Now that you know a little more about User Advocacy, let me introduce you to the team:
Tyler Downer – Tyler is our resident Project Manager. He keeps us on track, ensuring that we hit our deadlines, stay on the critical path, and keeps us all sane. Tyler is also one of the BEST troubleshooters I have ever met. Fun fact: He can tell you what any line of about:config does. He lives in Arizona with his wife and two golden retrievers. Tyler was a long time contributor as well, starting way back in 2008.
Aimee Forrstrom – Aimee is an Open Source rockstar. She’s been involved in countless Open Source projects with speaking engagements all over the globe. We are really excited we’ve convinced Aimee to leave her home in beautiful Australia to work with us on UA. She’ll be based out of Portland, OR (arguably the best city in the world).
Will Kahn-Greene – Even though he’s *technically* a part of SumoDev, we’ve claimed Will for the User Advocacy team and we aren’t giving him up. Will is the amazing developer that turns our crazy ideas into realities. He is the one who is responsible for ALL the Input awesomeness. Everything Will touches is amazing and we are lucky to have him on our side. He’s also one really cool guy.
Rob Rayborn – He’s a Mozillian, CS grad, and Georgian. Proud of it too! Rob likes technology and we are glad he does. Rob is going to be building better backend tools to help us better understand the needs and concerns of our users. On top of all that, he’s going to be driving our Android feedback efforts. In his free time he likes to indoor climb, be outdoors, snowboard, and explore around SF.
Joshua Smith – The youngest member of the UA team, Joshua is a programmer who is excited about volunteering for Mozilla, and possibly making a career out of improving the web. We have no doubt he’ll be successful at whatever he does! You should see the Firefox OS apps he’s written. They are HOT! Joshua also enjoys developing websites, helping users, and designing graphics.
Cheng Wang – Cheng is actually the godfather of the User Advocacy team. Feel free to show your respect when you see him. Cheng is also the Firefox OS feedback lead. If you’ve got questions, concerns, or thoughts on Firefox OS just let him know. Not only is he our resident mad scientist, but he is also a fantastic chef. When he isn’t hatching some new crazy plan or fixing a culinary masterpiece, Cheng also enjoys indoor rock climbing.
Matt Grimes – That’s me! I have the honor and the privilege of managing the User Advocacy team. I love what I do and work with the most amazing people in the world. I couldn’t be happier. I believe in the work that we do and in creating a free and open web, by the users and for the users. I live in Portland, OR (definitely no bias though).
What’s next for User Advocacy?
Great question! You are really on it today. Now that you know a little more about the team and what we do, here’s what you can expect from this blog in the future: Project Updates, Post-Mortems, Input Development Updates, Pictures of Funny Cats, Release Specific Issues, and More!
Hello Everyone! It’s great to hear from so many passionate folks from around the Globe. We love talking to users. I’ve seen a few things posted so far in the comments section that I wanted to address:
- Requests for Support – If you are looking for 1 on 1 Support, we have the most AMAZING group of contributors that will be happy to help you get back in business. Rather than posting your individual Support requests here, please visit: https://support.mozilla.org/
- Product Feedback – I am seeing a lot of feedback here in the comments section about our products in general. AWESOMENESS! We love to hear your feedback. It is difficult to parse through all the feedback in the comments section though. We have some really amazing tools that help us funnel feedback appropriately. The best place to leave your feedback is: https://input.mozilla.org
- Content of this blog – I’ve seen several comments about the blog in general, especially the technical level of content. The nature of the work that we do in the UA team means that the blog contents will vary. There will be times that we will be discussing very technical topics that are aimed towards our more technical users (see the Input Status Updates). We will also be posting very cool, easy to consume, updates like the post by Rob Rayborn about Physical Input. We will always strive to make the topics as digestible as possible, but fair warning that we may get pretty “geeky” from time to time 😉