A few months ago, we surveyed knowledge base contributors to evaluate the quality of the contributor experience and how we can improve it. From the feedback we got, one common area of concern was in the article editor; so we’re using this as an opportunity to redesign the article editor that will make contributing to the knowledge base faster and less confusing.
I’ve started a discussion in the Support Contributors forum soliciting feedback and general brainstorming criteria for a new article editor. I’ve included some of the criteria based on the survey feedback, such as making the editor WYSIWYG, and tools to make features like SHOWFOR and Dynamic Content easier to use.
Have you been editing or writing new articles in the Knowledge Base? What did you think about the process and was there anything you’d like to change? We’d love to hear your feedback. Please post your ideas in the discussion thread. Thanks!