Starting today we will be beta testing the new groups and private messaging features of Kitsune. We want to start with a small number of people for now, so we are going to cap this at about ten. We will have a test day for everyone on July 8th. If you are interested in testing private messaging and giving feedback on it, please let me know in this thread on the support community forum and I’ll activate it for you.
If you are a localizer, you can also request the group dashboard feature. This will add another tab to your dashboard and those of your team members. That tab will hold your localization dashboard and a message on top that you as the locale leader can change to message your team. Also, your localization group will get a profile page listing the locale leader and every member of the team.
You can see here what the German localization group profile looks like.
For the groups dashboard I wrote a short tutorial that you can see here.
Private messaging should be fairly intuitive. Once the feature is activated, just click on “Inbox” on the upper right corner of the page. Make sure that you only message people who are listed in the forum thread for now.
Please report any issues that you encounter on this etherpad so we can fix them quickly.
And of course, please let me know if you have any questions.
Join us for today’s Support Firefox Day and help our new users have a great first experience with Firefox 4!
Yesterday we released Firefox 4 to an excited world wide audience and got over 7 Million downloads in the first 24 hours. That’s a lot of new Firefox 4 users. And since so much has changed between Firefox 3.6 and Firefox 4 they are going to have many, many questions.
There are many different ways to help. You can
Check our Cheng’s blog post for more details on how to participate. We will be around all day on #sumo in IRC and air.mozilla.org
All info for the Support Firefox Day:
Firefox Home hit the Apple App Store late last Thursday night and quickly shot up to number 10 on the free apps list. So early on Friday we were getting lots of questions from users in the forums. Here’s how we were able to identify common issues, take care of everyone and help the developers prepare an update within the first 24 hours.
Our preparation began more than a month ago. I was one of the beta testers for the app and used that experience to create four articles for the Knowledge Base. Cheng got a new Firefox Home support forum in place and began meeting regularly with the Firefox Home team.
Then, on release day, as Cheng and I answered people’s questions in the forum, a few distinct issues began to emerge. By working with Dan, the developer, and Ragavan the project lead, we were able to get solutions out to users and get feedback about what worked and what didn’t. Later in the day, Cheng met with the Firefox Home team to go through forum feedback and App Store comments. Based on this, they came up with plan of action. We immediately updated all of the existing documentation to show users how to avoid or fix the issues we’d seen (Cheng even created an entirely new article). The Firefox Home team prepared an update for the app, updated it’s description and emailed users with solutions from our updated articles. In addition, the app update included a direct link to the new article that Cheng wrote which required an emergency SUMO push late Friday night (thanks paulc and fox2mike!).
The result was that we were able to answer everyone’s questions in the forum that first day. And with the updated documentation in place, we’ve seen almost no new forum traffic. I’m really excited about how responsive we were able to be by working closely with the Firefox Home team and I’m looking forward to being able to repeat this with other releases.